What are the responsibilities and job description for the Customer Service Representative CSR position at King Heating Cooling and Plumbing?
At King Heating Cooling and Plumbing, we’re known for our outstanding customer service. Since 1968, people throughout Chicago and Northwest Indiana have counted on King for quality services and fast repairs. We’re proud to be one of the most trusted and best reviewed heating companies in Chicago. Due to rapid growth, we are looking to add a top of the line Customer Service Representative to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.
Come work with a company that treats their customers like they are royalty!
Why work for King Heating Cooling and Plumbing?
- Base Salary plus unlimited commissions/spiffs
- We provide a company-matched 401k
- We offer full benefits for you and your family! Including Health, Life, Dental and Vision Insurance
- Paid Holidays & Vacation
- World-class environment
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- 1 or more years of previous experience in customer service, sales, or other related fields
- Must be willing to undergo a background check
- Must pass a drug screen
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Please submit a copy of your resume for consideration.
Come join the team that achieved the Better Business Bureau Torch award for Marketplace ethics!
Salary : $16 - $20