What are the responsibilities and job description for the Behavioral Health Outreach Program Supervisor (Program Supervisor II) position at King County?
At King County's Department of Community and Human Services (DCHS), we believe in working as one team that solves problems—striving to be customer-focused and drive for the best results. We envision a welcoming community that is racially just. We believe the field of human services exists to undo and mitigate unfair structures. We seek to lead the way by working as respectful and responsible stewards for our community.
The Behavioral Health and Recovery Division (BHRD) of DCHS is looking for a Program Supervisor II to assist in supervising the Behavioral Health Outreach Programs (BHOP), which includes King County Metro Terminal Support and the Sound Transit Downtown Light-Rail outreach teams. These teams are responsible for responding to behavioral health crisis that occur at bus transit and the downtown light rail stations. The teams provide assistance and/or intervention to persons who are experiencing crisis, homelessness and/or behavioral health issues within the designated outreach areas. Interventions include community engagement, outreach, de-escalation, screening by visual inspection and brief conversation to determine the need for services, and referrals for service.
This recruitment is to fill a Term-Limited Temporary (TLT) position that is anticipated to be 18 months in duration. If filled by a King County employee who has passed their initial probation, the TLT will be as a Special Duty Assignment (SDA).
To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to:
- Work with the Program Manager to develop and implement policies and procedures to operationalize the Behavioral Health Outreach Teams.
- Interview, hire, train and support staff.
- Maintain a staff schedule and determine work assignments.
- Oversee the day-to-day operations of the Behavioral Health Outreach teams, in coordination with a second Program Supervisor, to monitor daily work to ensure consistency, effectiveness and quality of service.
- Provide direct, regular staff supervision; provide on-going training; evaluate staff performance and provide coaching, counseling and corrective action for performance issues as needed.
- Conduct team meetings and maintain other forms of communication with the team.
- Develop and maintain strong collaborative relationships with community partners, shelters, direct service providers and other service or resource organizations.
- Perform the duties of the Behavioral Health Outreach teams as necessary to ensure continuous performance of the team.
- Serve as liaison to and represent the Behavioral Health and Recovery Division within community groups.
- Complete reports as required by the Behavioral Health Outreach Teams.
- Perform other related duties as assigned.
WE ARE LOOKING FOR CANDIDATES WHO HAVE:
- Minimum of two years of work experience working, engaging or intervening with persons who are experiencing homelessness and/or behavioral health issues.
- Minimum of two years' experience supervising a team in a behavioral health setting.
- Basic knowledge of signs and symptoms of behavioral health conditions.
- Ability to establish and maintain effective working relationships with staff, clients and outside contacts from a wide variety of ethnic, socioeconomic and cultural backgrounds.
- Skill in de-escalating verbal aggression, hostile or violent behavior
- Effective oral and written communication skills.
- Effective problem-solving skills using conflict resolution techniques which result in positive outcomes and the ability to apply patience and common sense as needed.
- Effective interpersonal skills in working with and promoting positive teamwork.
- Ability to work independently and as part of a team that displays sound decision making in the absence of on-site supervisory oversight.
- Current CPR card or attainable within 90 days.
- Current Basic First Aid card or attainable within 90 days.
- Valid Washington State Driver's License or the ability to travel around the County in a timely manner.
- Must be able to pass a criminal background check on a post offer/pre-employment basis.
Desired Qualifications:
- A Bachelor’s or Master's degree or further advanced degree in counseling or one of the social sciences from an accredited college or university.
- Mental Health Professional (MHP) as defined in WAC 246-341-0200.
ADDITIONAL POSITION INFORMATION:
- This position has been designated Non-Mission Critical. Unless otherwise directed by the County Executive, department director or agency head, all employees, regardless of designation, are expected to report to work or request leave during an emergency or inclement weather. For more detailed information, please visit HR Policy County Operations During Emergency Situations and the King County Guidelines for Workforce Management in an Emergency.
- The team works 100% onsite. The primary onsite location is Chinook, 401 5th Ave, Seattle, WA 98104, and the greater King County area. Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
- This position is exempt from the provisions of the Fair Labor Standards Act and is not eligible for overtime. Typical hours are Monday - Friday, 1 pm - 9 pm, and on-call as needed.
- This position is not represented by a union.
- Classification: Program Supervisor II
WHO MAY APPLY: This position is open to all qualified candidates that meet the minimum qualifications. Interviews for this selection process will take place on or around June 1, 2026. Candidates who wish to be considered for this position must submit an online King County application and respond to the supplemental questions. Your application may be rejected as incomplete if you do not include the requested and relevant information in the online application and supplemental questionnaire. Applications and/or supplemental questionnaires that state, "see my resume" are considered incomplete and will not be considered to be competitive. If you have any questions, please contact Phitsamai Xaxouthep, phxaxouthep@kingcounty.gov.
Forbes named King County as one of Washington State's best employers.
Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.
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No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Salary : $97,777 - $123,938