Compliance & Security:- Enforce all DCC regulations; customer age verification, purchase limits, advertising, signage, prohibited items).
- Maintain 24/7 video surveillance, secure access points, alarm systems, and restricted area access.
- Conduct daily inventory audits, loss prevention measures, and discrepancy reporting via Metrc.
- Oversee customer access procedures, ensuring ID scans and age (21 ) are verified at entry.
- Maintain all necessary records: purchase transactions, destruction logs, employee certifications, and incident reports.
Team Management:- Lead, schedule, and supervise budtenders, receptionists, and floor staff across shifts.
- Train new hires in DCC adult-use cannabis laws, customer service standards, and point-of-sale usage.
- Hold the team accountable for SOPs, compliance behaviors, and accurate product knowledge.
- Conduct regular team huddles to review promotions, safety updates, and new DCC changes.
Retail Operations:- Monitor floor activity, assist in high-volume situations, and ensure smooth checkout and dispensing.
- Resolve escalated customer concerns or discrepancies in a professional, compliant manner.
- Assist in setting and adjusting floor displays, signage, and pricing to remain within promotional rules.
- Track inventory flow, coordinate reorders, and ensure expiration dates and packaging standards meet state compliance.
Reporting & Communication:- Prepare daily sales, discrepancy, and incident reports for review by the General Manager.
- Liaise with inspectors, vendors, and state agencies during audits, visits, or inquiries.
- Stay up to date with changes to DCC regulations and train staff accordingly.
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