Chief Operating Officer

About the Company

Our client is a private nonprofit organization that provides living and learning environments for children and adults diagnosed with developmental disabilities, including autism, physical disabilities, neurobehavioral disorders, and other special needs. The organization welcomes individuals from all backgrounds and experiences through cultural equity, inclusion, and diversity.

About the Role

The Chief Operating Officer reports to the Chief Executive Officer and provides day-to-day leadership of the Children's Residential Treatment program, along with the operational and clinical oversight that supports it.

Operational Responsibilities

• Oversee day-to-day operations of the Residential Treatment program
• Implement and monitor activities that support the Board-approved strategic plan
• Chair Executive Team and Manager's Meetings for the Children's Residential Treatment program
• Implement and monitor administrative operational policies and procedures
• Monitor and oversee personnel activities, including training, evaluations, promotions/demotions, schedule changes, conflict resolution, and injury reporting and follow-up
• Serve as the on-site point of contact and liaison between the Children's Residential Treatment program and HR, IT, Facilities, QA, and other support teams

Clinical Responsibilities

• Review and monitor behavioral clinical activities
• Report restraints, time outs, and other clinical activities to licensing agencies as required by regulation
• Coordinate clinical development activities and training in partnership with other executives and the Director of Professional Development

Additional Responsibilities

• Chair internal review teams and provide follow-up when necessary
• Participate in the Parent Advisory Council and Human Rights Committee for Children's Residential Treatment

Qualifications

• Master's degree in behavior analysis, counseling, psychology, social work, education administration, healthcare administration, or a related field

Required Skills

• Ten years of progressively responsible experience in leadership, clinical services, operations management, or a combination of these areas
• Demonstrated ability to oversee multidisciplinary programs, personnel, regulatory compliance, quality improvement, and organizational operations
• Ability to communicate effectively and professionally with individuals served, families, employees, senior leadership, governing bodies, regulatory agencies, public safety officials, and community partners
• Strong leadership, professional judgment, problem solving, organizational, and decision-making skills

Preferred Skills

• Doctoral degree or current enrollment in a doctoral program
• BCBA certification and Massachusetts LABA licensure, or other independent clinical licensure such as LMHC, LICSW, licensed psychologist, or a comparable credential
• Experience supporting individuals with intellectual or developmental disabilities (highly preferred)
• Experience in a residential setting (highly preferred)