Tier 2 Support Technician

We are looking for a Desktop Support Engineer to provide technical assistance to our clients in the South Florida market. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should be familiar with remote troubleshooting techniques but be prepared to go to client's offices for computer setups and troubleshooting as well. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities:

• Support the day-to-day field service and repairs operation to maintain compliance to the Customer(s) contract Experiences
• Installation, configuration, troubleshooting and customization of MS Office Suite applications
• Responsible for designing and documenting all procedures used in the maintenance, repair, and upgrading of all equipment and software
• Configure file, print and remote access services
• Administration, including add/remove users and groups, group policy, configure file permissions, check event logs, configure and restore from backup
• Administration of an enterprise email application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Ability to provide accurate time estimates for how long a task will take
• Ability to proficiently plan, schedule and install new systems, offices relocations, appropriate infrastructure changes for various programs
• Consistently leads and works on complex assignments requiring independent action and a high degree of initiative to resolve issues
• Acts independently to determine methods and procedures on new assignments
• Able to identify and solve new or unique problems using analysis of facts and/or previous solutions
• Scope out equipment and software for customer projects such as servers, VM and operating system licensing, server racks and cabling
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies using self-study materials and intuition
• Ability to articulate technical information clearly and simply to non-technical people
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Willingness to travel long distances (in-state driving, overnight stays, occasional out of state travel)
• Willingness to be on-call
• Ability to vary work hours to meet customer commitments

Qualifications:

• BS in Computer Science or equivalent (Preferred)
• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Minimum 1-years’ experience Cisco Switching, VLAN, Routing, Firewalling Support
• Minimum 1-years’ experience with Server Hardware Technologies (CPU/RAID/SCSI) Support
• Minimum 1-years’ experience with Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support
• The following certifications are preferred: MCDST, MCSE, MCP, CCNA/CCDA/CCNP, Project , Network
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude

Salary: $24.00 - $27.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

No Third Party Agencies or Submissions Will Be Accepted.  

Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP  

Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.