What are the responsibilities and job description for the Warehouse Returns Associate position at Kinetic Personnel Group?
Position Summary
The Warehouse Returns (RMA) Associate I is responsible for supporting the processing of returned merchandise through basic handling, sorting, and data entry tasks. This role operates under the guidance of the RMA Specialist and Warehouse Supervisor to ensure returned items are received, organized, and accurately routed within the warehouse.
Essential Duties and Responsibilities
- Receive and unload returned shipments from carriers or internal transfers
- Sort returned items by SKU, condition, or disposition category
- Conduct basic visual inspections to identify damage or discrepancies
- Assist with scanning items and entering data into the warehouse management system (WMS)
- Label, tag, and stage items for further processing (e.g., restock, quarantine)
- Maintain organization of the returns area, including bins, shelving, and pallets
- Follow established work instructions and standard operating procedures (SOPs)
- Report damaged, missing, or incorrect items to the RMA Specialist or team lead
- Help maintain a clean and safe work environment in accordance with 5S standards
- Support inventory counts and assist with basic reconciliation tasks as needed
Additional Responsibilities
- Assist other warehouse team members with daily operations as needed
- Participate in inventory counts and help organize stock
- Serve as backup support for picking, packing, loading, and unloading containers as directed by the Warehouse Supervisor
- Continuously learn and follow company procedures to maintain operational efficiency
Minimum Qualifications (Knowledge, Skills & Abilities)
- High school diploma or GED preferred
- 0–3 years of warehouse or general labor experience; RMA experience is a plus (entry-level candidates are encouraged to apply)
- Ability to follow instructions and work effectively in a team environment
Salary : $18 - $20