What are the responsibilities and job description for the Front Desk Care Coordinator (Receptionist) Physical Therapy Clinic position at Kinetic Edge Physical Therapy?
Front Desk Care Coordinator (Receptionist) – Physical Therapy Clinic
Kinetic Edge Physical Therapy is a unique place with exceptional therapy professionals. Our company has been in operation for over 25 years and is renowned for excellent customer service. We have continued to steadily grow our team over the last several years. Our combination of insurance-covered care and cash-based programs has created stability and strength, and our commitment to transforming lives and restoring hope is the fuel that drives us!
We currently have a GREAT OPPORTUNITY for a CARE COORDINATOR to work at our OSKALOOSA physical therapy clinic. This position is a full-time, hourly position requiring a minimum of 40 hours per week. The role will complement and work alongside another Care Coordinator to provide prompt and courteous service to our clients and team. There will be times when this person will work independently at the front desk.
RESPONSIBILITIES (include, but are not limited to)
- Deliver excellent customer service and client experience
- Director of first impressions and continued client engagement including in-person, over the phone and email correspondence
- Reviewing and explaining therapy services and insurance benefits to clients and communicating consulting services to employers.
- Assisting with completion of client paperwork
- Work collaboratively to implement front desk processes and related tasks such as: scheduling appointments, collecting payments, and inputting information into the electronic medical record (EMR)
- Supporting the clinical provider team by relaying and coordinating treatment information from referring providers and / or employers for consulting services.
PREFERRED EXPERIENCE
- Minimum of 1 year customer service experience
- Minimum of 1 year in a medical office or office setting
- Experience working with or knowledge of EMR software, Microsoft office
An ideal candidate for this position is a motivated team player who possesses strong organizational and communication skills. If you are someone who enjoys interacting with clients in a courteous, professional manner and seeing lives transformed, then a career with Kinetic Edge Physical Therapy may be exactly what you are looking for!
Kinetic Edge Physical Therapy is committed to a holistic approach in serving our clients and caring for our employees! Benefits for our valued team members include:
Competitive salary with opportunity to earn bonus pay above base, PTO with a generous accrual rate, matching 401K, Health, Vision and Dental insurance, ST/LT Disability insurance, access to the Employee Assistance Program immediately upon hire, paid training, wellness incentives and much more!! Monday – Friday schedule: *NO WEEKENDS or HOLIDAYS**
Join the Kinetic Edge team and join the movement to build healthy, happy, hope filled communities!