Welcome Desk Attendant

Position Summary:

Provide inspiration, perspiration, and celebration with an exhilarating environment, an exceptional service, an uplifting experience and utter satisfaction at an unmistakable value. The Welcome Desk Attendant will provide a warm, engaging, up-beat and positive energy while serving all members, guests, and staff entering the club. This position will provide checking in members in a friendly and positive manner, processing payments and collecting past due accounts, fulfilling all check-in procedures, handling busy phones, and scheduling client appointments.

Position available:

Monday - Friday: 4:00 am - 11:00 am

As a Kinective Fitness Club team member, responsibilities include, but are not limited to:

• Create a stellar first impression to all members & guests.
• Ensure efficient, friendly, and professional member check in, and telephone service.
• Ensure all necessary reports and forms are completed daily.
• Maintain organization and cleanliness in the front desk area.
• Assist with the cleanliness of the facility
• Ability to stand or sit for up to 8 hours throughout the workday.
• Ensure that members’ time at Kinective Fitness Club is as pleasurable as possible.
• Possess and maintain thorough knowledge of Kinective Fitness Club’s services, facilities, amenities, policies, procedures, memberships, and rates.
• Provide the highest quality customer service to all members by greeting them with a welcoming, friendly, energetic, and positive attitude at all times. Use members’ names as often as possible. Ensures all members, guests and staff feel competent, confident, and connected.
• Embrace and follow the company guidelines outlined in the Kinective Training and Policy Manuals, and any applicable department-specific team manuals and handbooks.
• Respond to member concerns and/or comments in a timely and professional way.
• Arrive to work 10 minutes early. Wear department-specific uniform.
• Be a team player by contributing to both club and organizational goals.
• Maintain open and honest communication with the leadership team and company personnel; partner together as fitness professionals. Respond within 24 hours to all time-sensitive email, text, and/or phone requests.
• Participate actively in all club, department, and company meetings. Inform the team and club members of developments, promotions, activities, and upcoming events within the club and throughout the organization.
• Communicate effectively with all team members.
• Use proper chain of command and ensure the team does the same.
• Perform other duties as reasonably assigned.

Preferred Position Requirements:

• High school diploma or equivalent
• 1-3 years of customer service experience
• Gym experience preferred
• Positive Attitude
• Punctual and reliable
• Strong listener with the ability to empathize and problem solve.
• Be fluent in English, preferably Bilingual in Spanish
• Must have a wide availability range
• Knowledgeable in technology to communicate via computer, tablet, smartphone, or text

Work Remotely

• No

Job Type: Full-time

Pay: $10.50 per hour

Expected hours: 35 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $11