What are the responsibilities and job description for the Front Desk position at Total Care PLLC?
About Us:
At Total Care PLLC, we are committed to delivering compassionate, high-quality healthcare to every patient we serve. As a trusted medical clinic, we pride ourselves on creating a welcoming environment for our patients and providing seamless, professional service. We are currently seeking a dedicated and friendly Front Desk Receptionist to join our team and help us continue to offer the outstanding care and service our community expects.
Position Summary:
The Front Desk Receptionist is the first point of contact for our patients. You will play a key role in creating a positive first impression while managing daily administrative operations. This is an excellent opportunity for someone who enjoys working in a fast-paced medical environment and values excellent customer service.
Key Responsibilities:
- Greet and check-in patients in a courteous and professional manner
- Answer multi-line phones, direct calls, and take accurate messages
- Schedule appointments and manage the appointment calendar
- Verify insurance and collect co-pays or payments as needed
- Maintain patient records and ensure confidentiality (HIPAA compliance)
- Assist with intake forms and necessary documentation
- Communicate effectively with medical staff and patients
- Perform general office tasks such as filing, scanning, and data entry
Qualifications:
- High school diploma or equivalent required
- Prior experience in a medical office or similar front desk role preferred
- Knowledge of medical terminology and insurance verification is a plus
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficient in using computers and medical office software (EMR experience preferred)
- Bilingual (English/Spanish)
Work Schedule:
Full-time: Monday–Friday, some Saturdays [8 hours]
Saturdays are required. Alternating East and West location offices.
Job Type: Full-time
Pay: $11.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Salary : $11 - $15