What are the responsibilities and job description for the Client Service Specialist — Red Bank position at Kindred Pet Services?
The Ark Pet Spa & Hotel | Red Bank
Location: 1100 Dayton Blvd, Chattanooga, TN 37405
Pay: $14.00 per hour
Schedule: Monday–Saturday availability; start times vary, with shifts ending by 6:30 PM.
About the Role
The Ark Pet Spa & Hotel, part of the Kindred Pet Services family, is seeking a friendly, organized, and dependable Client Service Specialist to join our Red Bank team!
As a Client Service Specialist, you'll be the first point of contact for pet parents, helping create a welcoming experience while coordinating reservations, check-ins, check-outs, and daily front desk operations.
This is a great opportunity for someone who enjoys customer service, thrives in a fast-paced environment, and loves working around animals.
What You'll Do
- Greet clients and their pets in a warm, professional manner.
- Manage boarding, daycare, grooming, and other service reservations.
- Answer incoming calls, respond to questions, and provide information about resort services.
- Assist with guest check-ins and check-outs, including verifying vaccination records, medications, feeding instructions, and personal belongings.
- Maintain accurate client and pet records in our reservation system.
- Process payments, verify charges, maintain the cash drawer, and assist with daily closing procedures.
- Recommend appropriate services and provide accurate pricing information.
- Conduct resort tours and help introduce new clients to our services.
- Communicate important pet care instructions to the appropriate team members.
- Maintain a clean, organized, and welcoming lobby and front desk area.
- Assist with administrative tasks and other resort responsibilities as needed.
What We're Looking For
- High school diploma or GED required.
- At least one year of front desk, scheduling, and customer service or service sales experience.
- Strong communication, organizational, and multitasking skills.
- Comfortable using computers and learning new reservation systems.
- Ability to handle payments accurately and maintain detailed records.
- Professional, positive, and dependable approach to customer service.
- Comfortable working around dogs and cats in a busy pet resort environment.
- Previous animal care or pet resort experience is a plus.
Work Environment
This position involves periods of standing, walking, bending, and assisting throughout the resort. The environment may include animal noise, pet hair and dander, cleaning products, and occasional exposure to pet waste. Ability to lift up to 50 pounds, with or without reasonable accommodation, may be required.
If you enjoy helping people, love animals, and want to be part of a team committed to exceptional pet care, we'd love to hear from you!
Pay: $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Does your overall availability match the schedule listed for the position?
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $14