What are the responsibilities and job description for the Digital Banking Service Specialist position at Builtwell Bank?
Builtwell, Chattanooga’s community bank, is currently experiencing rapid growth. We are actively seeking a friendly and hard-working Digital Banking Service Specialist to join our team.
The successful applicant will be responsible for a combination of the following:
- Customer Concierge: Serving customers via telephone, live chat, or email as well as supporting Builtwell Bank’s digital banking products
- Card Services: Processing customer requests regarding debit and credit cards and handling card disputes
- Wire Transfers: Processing incoming, outgoing and international wires
- ACH: Processing daily ACH files for customers as they are submitted
- Above all, offering exceptional service to both internal and external customers.
We encourage all who want to work with a dynamic and highly productive team to apply.
Desired Qualifications
- High school diploma or equivalent
- Ability to work independently, accurately and with attention to detail
- Strong time management skills and ability to meet daily deadlines
- Confident working knowledge of computers and software such as Microsoft, Excel, and Adobe
- Ability to communicate and interact with a variety of people both within the team and other departments
- Ability to handle and resolve recurring issues
- Excellent verbal and written communication skills
- Schedule: M-F 8:30 am-5:30 pm, Every 7 weeks F 8:30 am - 6:00 pm, Every 6 weeks Sat. 8:50 am - 12:10 pm (Full-time)