Concierge

Kin Living is seeking a Concierge who thrives in a fast-paced, team environment and has the ability to provide exceptional service to our clients and their residents.

At Kin Living, we are passionate about property management. We’re here to transform the residential management industry into something better. By inserting technology into our business, we’re able to assist our clients more efficiently and more accurately than anyone else. We take pride in offering our clients real people who provide real-time solutions to their issues. Because, we believe in making immediate impacts in the lives of our clients.

The Concierge is responsible for delivering prompt, reliable and courteous service to residents, guests and vendors. The concierge team shall maintain a steady presence in the lobby to assist residents with access to the building, answering the telephone, and providing general support to inquiries received at the lobby desk as well as providing administrative support to the property management team.

Kin Living’s culture is built on a foundation of teamwork and entrepreneurial drive. While each staff member has clear responsibilities in fulfilling our mission, we promote, expect, and reward a small business culture and work ethic where no task is above or below any individual.

Qualifications:

• One to two years of successful experience in the service industry, preferably in reception and property management.
• Exceptional customer service skills and ability to work independently.
• Must possess excellent verbal and written communications skills.
• Ability to multi-task and work in a fast-paced team environment.
• Must be detail-oriented and set high standards for accuracy.
• Must have demonstrated experience with Microsoft Office Suite.
• Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills required.
• Ability to maintain strict confidentiality of all employee and company information.

Essential Duties:

• Provide direct customer support (tier 1), such as assisting with resident portal use, answering incoming customer telephone calls and responding to emails.
• Assure prompt and positive action on all homeowner complaints, questions, concerns and suggestions, including inquiries regarding services and building problems.
• Open concierge desk daily and provide onsite staff with keys and a list/schedule of events (i.e. moves, deliveries, remodels) for the day.
• Schedule Moves, deliveries, guest suite, and/or community reservations as appropriate.
• Review/monitor the Concierge Que for email, tasks and voicemail that need answers, closing or updating cases.
• Review/organize daily log and follow up on any tasks/inquiries that developed since the last shift. Assign follow up tasks to other concierge staff as appropriate.
• Ensure that keys and packages are logged, checked out appropriately and perform and audit at least once per shift.
• Responsible for screening unknown individuals accessing the building.
• Assist with board packet creation and delivery as requested by the Property Manager.
• Draft, edit and distribute property notices.
• Track and provide quality-assurance follow-up.
• Other duties as assigned.

Kin Living is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. For more information about us, please visit: www.kinliving.comFor consideration, please apply online with your resume, list of potential references and a cover letter with relevant experience attached and salary requirements to Hyperlink by Date.''This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborativeCOVID-19 Precaution(s):
• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Hours per week:

• At least 32 Hours

Work Remotely

• No

Job Types: Part-time, Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Application Question(s):

• Are you able to provide/fund your own transportation to work? I.e. pay for parking where required, take public transit etc. as these are not furnished by Kin Living. Our locations are in NW Portland and the Pearl District. *
• Do you have any upcoming travel plans that would take you away from the position prior to completing your 90 day probationary period? *
• The CONCIERGE is expected to uphold a professional demeanor at all times. A resident visits you at the desk to complain about his neighbors. He is demanding that you take immediate action and they are quite upset, how do you respond? *
• You have a project to get out to your supervisor at the end of the week, the concierge desk is strewn with new resident paperwork, and a half dozen voicemails that you need to follow up on. In what order would you complete these tasks and why? *
• The following things are happening at the same time: UPS has a delivery, a vendor is onsite to provide a proposal, the desk phone is ringing, and the housekeeper needs to check out a key. What order would you complete these tasks and why? *
• This position requires the ability to be able to quickly assimilate information, make appropriate analysis and act accordingly for any given situation or incident that arises, Provide a past example where you had to employ such skills. *
• What hours are you available / willing to work? Please be specific, i.e. FT/PT, holidays, overnight shifts, weekends, all hours, etc. *
• Are you currently, or have you ever been a resident in a building managed by Kin Living? *
• Were you referred to this position by a current Kin Living LLC or family of companies employee i.e. Tross, Neu, ARKE? If so, please state the name of the indicidual who referred you.
• 1. Possessing exemplary verbal and written communication skills are crucial abilities for this position. Written communication can take the form of emails, informal onsite notification and formal correspondence. It is expected that both internal and external written communication will be professional, articulate and without spelling and grammatical errors. Please provide a sample of your writing skills, the format of which is to be:

a. Mr. Smith has emailed the concierge desk because he is selling his unit and will be moving out of the property. As such, Mr. Smith asks what is necessary for him to schedule his move out on Saturday, June 13th. Please provide your email response to Mr. Smith, citing the appropriate section of the Rules and Regulations which pertains to such occurrences.

Link to Sample Governing Documents: https://sforce.co/30IlOnH

Work Location: In person

Salary : $18 - $23