What are the responsibilities and job description for the Lead Valet Attendant position at Kimpton Hotels & Restaurants?
Why We're Here
We believe heartfelt, human connections make people's lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
To provide parking services to all guests using care and caution in parking cars. Use the five hospitality standards - eye contact, smile, speak first, engage in polite conversation, and use the guest's surname.
Some of your responsibilities include:
- Answers all telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the Hotel.
- Ensures that all overnight guests and daily parking guests receive a time stamped parking ticket.
- Providing our guests with maps and directions for driving in local area, explaining our parking policies, and charges.
- Advising patrons of problems which may have occurred during the parking of cars to ensure guest safety - i.e. sticky brakes.
- Washing and waxing cars at the request of guests who request such services, and cleaning windshields, rear windows, and mirrors of our overnight guest cars.
- Parking and servicing the needs of monthly patrons and employees, and accepting cash and credit card payments for same day patrons.
- Accurately reporting to the front desk all guests who are parked in the garage at the end of the PM shift.
- During an emergency situation, the attendant is encouraged to help keep the driveway clear because this will be used as an entrance for firemen, ambulance, etc. (Super important!)
- Responsible for keeping garage area neat and tidy, as well as keeping unauthorized persons from entering the hotel through the garage.
- Prepare weekly work schedule for Garage Attendants to ensure service demands created by guests are met, following all budgetary guidelines.
- Recruit, interview, and select all new Garage attendants. Ensure all employees complete the Orientation checklist and that they are instructed on all policies and procedures.
- Train and develop all attendants in the skills necessary to perform the job duties.
What You Bring
- A valid state driver's license and good driving record (no exceptions!)
- 1 year experience in supervisory or management role in hospitality or related field.
- High School Diploma or equivalent preferred.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.