What are the responsibilities and job description for the Customer Service Representative position at Kimco Staffing?
Kimco Staffing is Hiring for Customer Service Rep’s In San Dimas!Position: Customer Service RepresentativeHours/ Days: Monday- Friday 8:30 am – 5pmLocation: San DimasPay:$22.00- $23.00Durations: Up to 6 monthsJob Duties:Provides courteous, timely, and effective responses to a wide range of customer inquiries and service requests through multiple communication channels, ensuring compliance with company policies and regulatory service standards.Creates and updates customer accounts, conducts research, and navigates the Customer Information to resolve complaints and correct account discrepancies.Supports customers in using online self-service tools and electronic payment portals, including assisting with system access, navigation, and troubleshooting technical issues.Manages daily on-cloud meter reading operations, including assigning, tracking, and monitoring route downloads/uploads; offers guidance and technical Reviews, analyzes, and edits meter reading data and performs appropriate follow-up actions as needed.Accurately processes customer payments and prepares cashier reports and bank deposits. Efficiently dispatches service and troubleshooting calls to field personnel with accuracy and urgency.Notifies management and relevant departments of emergencies, including water outages, main breaks, and other critical incidentsQualifications; Must have High school diploma or equivalentMinimum of 5 years experience Familiarity with utility or comparable service industry, contact center systems and customer information system terminology Must be proficient in computer skills including Microsoft Office Must be able to read and interpret documents such as regulations, procedure manuals, and rate schedules, etcProficiency in PC applications such as Windows, Word Processing, Spreadsheets and InternetGood written and verbal communication skillsAbility to communicate effectively with their supervisor, co-workers and the public Ability to perform basic mathematic functions, calculate figures, and reconcile account information Bilingual skills may be requiredAbout Kimco/MediQuest/Advantex"Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while "Changing lives, One Job at a Time". We have won Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry software platforms. PandoLogic. Keywords: Customer Service Representative, Location: West Covina, CA - 91793 , PL: 602084004
Salary : $22 - $23