What are the responsibilities and job description for the Call Center Representative position at Kimco Staffing?
Manufacturing company in the Huntington Beach area is seeking a Customer Service Representative to work Hybrid two days a week and three days onsite.
Job Title: Call Center Representative (Inbound/Outbound)
Hours: 8am - 4:45 pm (Mon & Friday remote after successful completion of training)
Location: Huntington Beach, CA
Pay: $21.00 per hour
Job Description/ Essential Functions:
The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members of the customer service team in a remote work environment.
Ind addition to these duties, the Customer Service Representative will also:
Job Title: Call Center Representative (Inbound/Outbound)
Hours: 8am - 4:45 pm (Mon & Friday remote after successful completion of training)
Location: Huntington Beach, CA
Pay: $21.00 per hour
Job Description/ Essential Functions:
The Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members of the customer service team in a remote work environment.
Ind addition to these duties, the Customer Service Representative will also:
- Have dependable internet access to facilitate remote work.
- Answer customer calls and actively listen to identify their issues.
- Build customer relationships, earning their loyalty and trust.
- Enter customer orders and returns in ERP system.
- Troubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options and resolving warranty concerns.
Attributes/Skills Required:
- Ability to read, write, speak, and understand English fluently.
- Excellent interpersonal, organizational, and communication skills.
- Excellent verbal and written communication.
- Ability to explain things easily in ways that people can understand.
- A sense of urgency and efficiency in all tasks
To Apply: Email your resume for consideration
Location/Region: Huntington Beach, CA
Salary : $21