Front Desk

Job Title
: Front Office Customer Service Representative (Part-Time)

Location
: Dana Point, Ca.

Schedule
: Monday - Friday, Hours TBD

Compensation
: $24 - $25 per hour

Job Description
We are seeking a friendly, organized, and self-motivated individual to join our team as a
Front Office Customer Service Representative
for our Homeowners Association (HOA). This part-time role will primarily focus on assisting residents, processing maintenance requests, and maintaining an organized system for all customer service-related tasks. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for providing top-tier service to our community members.

Key Responsibilities

• Resident Interaction:
• Assist walk-in residents and handle inquiries with a "white glove" customer service approach.
• Respond to emails from residents requesting maintenance or repair services.
• Provide clear, empathetic, and timely responses to all inquiries.
• Work Order Management:
• Enter resident service requests into the Enumerate system for tracking and processing.
• Ensure that all maintenance or repair work orders are accurately documented and communicated to the relevant parties.
• Letter Creation:
• Send out pre-approved template letters to residents regarding maintenance updates, service requests, or other HOA-related communications.
• Organizational Support:
• Create and maintain organized files and records of all customer service interactions and work orders.
• Ensure that all correspondence, documentation, and files are accurate and up to date.
• Other Administrative Tasks:
• Provide general front-office support as needed, including answering phones, greeting residents, and other administrative duties.

Qualifications

• High school diploma or equivalent; additional administrative or customer service training is a plus.
• Previous experience in customer service, office administration, or a similar role is preferred.
• Proficient in using office software (Microsoft Office Suite, Google Workspace, etc.).
• Familiarity with customer service management systems, particularly Enumerate, is a plus.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain a professional and friendly demeanor when dealing with residents.
• Self-starter with the ability to work independently with minimal supervision.

Additional Information

• This is a part-time position with flexible hours. Exact schedule will be discussed upon offer.
• Compensation: $24 - $25 per hour, depending on experience.

If you're passionate about providing excellent customer service and maintaining a well-organized office environment, we encourage you to apply

Salary : $24 - $25