Customer Collections Supervisor

The Collections Supervisor is responsible for the day-to-day operations and support of the collections department and team.

About Us

Kimble Company is locally owned and operated by the Kimble Family, with over 70 years of experience in the energy, materials, recycling, and solid waste industries. We are a dedicated team of seasoned professionals who care about our clients, the environment, safety, our families, and our co-workers. At Kimble we strive for perfection in everything that we do.

Minimum Qualifications

• High School Diploma or GED required.
• Previous experience in collections and customer service required.
• Proficient skills with Microsoft Office (Word, Excel, PowerPoint, and Access) required.
• Ability to maintain confidentiality of all reports and information.
• Highly detail oriented.
• Must be able to successfully pass pre-employment drug screen and background check.
• Ability to perform physical requirements of the position with or without reasonable accommodations.
  
  

Primary Responsibilities And Duties

• Train and develop collections clerks on proper phone etiquette, collection guidelines, and other necessary tasks.
• Create and update Standard Operating Procedures and develop and implement new procedures as needed.
• Serve as a liaison between Company and outside collection agencies. Submit accounts monthly that require further collection efforts.
• Review accounts and prepare collection notices each month ensuring correct balance information is presented.
• Prepare monthly reporting for Commercial Sales Team regarding commercial accounts placed on suspension of service (Credit Hold). Update reporting with actions taken with customers.
• Cancel accounts monthly for nonpayment. Review delinquent accounts for write-offs and declined AUTO-PAY accounts.
• Ensure monthly reporting reflects correct account status and adjust accordingly.
• Perform duties of the collection clerk on a daily basis, as needed.
• Assist customer service department as needed.
• Regular attendance consistent with the Company Attendance Policy.
• All other duties as assigned by management.
  
  

Benefits

• 401(k) retirement plan with match
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Employee assistance program (EAP)
• Health care and dependent care spending accounts (FSA)
• Life insurance and accidental death & dismemberment insurance.
• Paid time off
• Referral program
• Employee Discount Program
  
  

Schedule: Day shift | Monday to Friday | Weekends as needed