What are the responsibilities and job description for the Customer Service Specialist position at Keystone Collections Group?
Worksite Location: Lebanon, PA 17042
The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.
Primary Responsibilities:
Education, Experience, and Certifications
Monday - Friday; 8:00 AM to 4:00 PM
Powered by JazzHR
RvL5NfsHqk
The Customer Service Specialist will play a pivotal role in providing excellent service to taxpayers in our Lebanon Tax Office. As the first point of contact for walk-in taxpayers, you will handle inquiries about their accounts and taxes.
Primary Responsibilities:
- Engage with taxpayers through personal interactions
- Utilize your knowledge of various tax types, demonstrating your proficiency in tax related matters
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications
- Process payments for multiple tax types efficiently and accurately
- Master the art of documenting thorough and detailed memos in our taxpayer service applications
- Take ownership as an office key holder, contributing to the smooth running of daily operations
- Manage end-of-day tasks, including FedEx drop offs, to ensure timely processing of payments and essential documents
- Engage with taxpayers via the phone and support the call center
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision
- Stay updated on changes in daily responsibilities and job processes
Education, Experience, and Certifications
- High school graduate or equivalent (GED)
- Associate or bachelor’s degree in a related business major is a plus
- Previous experience in a call center is preferred
- Demonstrate exceptional listening skills and a keen ability to retain knowledge
- Proficient computer skills and a willingness to learn new applications
- Demonstrated research skills
- Strong problem solving skills
Monday - Friday; 8:00 AM to 4:00 PM
Powered by JazzHR
RvL5NfsHqk