What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Kimberly Bergeron - State Farm Agent?
Benefits:
- Simple IRA
- License reimbursement
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2016 and currently have a team of eight talented individuals. We offer bonuses, PTO, fun team events, and a variety of benefits to support both professional and personal growth.
I opened my agency in 2016 and currently have a team of eight talented individuals. We offer bonuses, PTO, fun team events, and a variety of benefits to support both professional and personal growth.
I’m a proud graduate of LSU and enjoy being involved in the greater New Orleans community. Giving back and staying connected locally is an important part of what we do as a team.
Our office culture is built on genuine connection, teamwork, and a shared passion for protecting what matters most. We treat every customer like family—offering personalized guidance, heartfelt service, and a welcoming environment where relationships come first. Our team thrives on positivity, community involvement, and going the extra mile to make insurance feel personal, simple, and stress-free.
We’re always excited to welcome motivated team players who bring energy, care, and commitment to helping others.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kimberly Bergeron - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Salary : $40,000 - $60,000