What are the responsibilities and job description for the Part-Time Contact Center Associate - Columbus, OH position at Kimball Midwest?
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Part-Time Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
* Responsible for providing excellent customer service for sales reps, customer, and internal staff
* Adhere to company scripts, policies and quality standards.
* Ability to handle high call volume and multitask
* Provide accurate information regarding products, services, policies and procedures.
* Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
* Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
* Performs monthly call tracking
* Performs quarterly time tracking
* Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualifications
* High school diploma or GED
* Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
* The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
* Previous call center, customer service experience is preferred
* The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
* The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
* The successful completion of a ninety (90) day orientation period
Additional Information
This role is Monday- Friday with the hours of 6:30am-10:30am.
***This role is onsite.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
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Equal Opportunity Employer, including disability/vets
Equal Opportunity Employer, including disability/vets