What are the responsibilities and job description for the Contact Center Associate 10:00am-6:30pm - Columbus, OH position at Kimball Midwest?
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a full time Contact Center Associate I for our Columbus, Ohio location.
As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots-where employees are recognized as individuals and our culture remains a top priority
Responsibilities
* Responsible for providing excellent customer service for sales reps, customer, and internal staff
* Adhere to company scripts, policies and quality standards.
* Ability to handle high call volume and multitask
* Provide accurate information regarding products, services, policies and procedures.
* Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary
* Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management
* Performs monthly call tracking
* Performs quarterly time tracking
* Responds same day to all voicemails, emails, and Teams messages received within working hours
Qualifications
* High school diploma or GED
* Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)
* The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form
* Previous call center, customer service experience is preferred
* The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions
* The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role
* The successful completion of a ninety (90) day orientation period
Additional Information
This role is Monday- Friday with the hours of 10:00am-6:30pm.
***This role is onsite.
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Equal Opportunity Employer, including disability/vets
Equal Opportunity Employer, including disability/vets