What are the responsibilities and job description for the Customer Service/Sales Representative position at Kilowatt Hvac, Llc?
Kilowatt Heating, Air Conditioning and Electrical – Sherman Oaks
Kilowatt Heating, Air Conditioning and Electrical is a trusted provider of residential and electrical services based in Sherman Oaks. Serving the San Fernando Valley since 1990, our company specializes in heating and air conditioning installation, repair, maintenance, indoor air quality solutions, and electrical services. Our technicians are a team of friendly, experienced professionals dedicated to delivering reliable workmanship, clear communication, and exceptional customer care. Kilowatt is committed to keeping homes comfortable, safe, and energy-efficient year-round.
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service/Sales Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, identifying new sales opportunities, and building strong relationships with clients. This is an exciting opportunity to work with a dynamic family-oriented company that values innovation, inclusivity, teamwork, and continuous growth.
Duties:
- Utilize strong communication skills to effectively communicate with customers, understand their needs, and provide personalized solutions.
- Engage in outbound calling to prospect and follow up with leads, resulting in new sales opportunities.
- Develop and maintain strong relationships with existing customers to increase loyalty and drive repeat business.
- Provide exceptional customer service through phone, email, and in-person interactions.
- Meet or exceed sales targets by consistently meeting and exceeding customer needs.
Experience:
- 2 years of experience in sales, customer service, or a related field.
- Proven experience in outbound calling.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong negotiation and communication skills.
- Candidates with experience in the home services industry are strongly preferred. Familiarity with ServiceTitan is a plus.
Skills:
- Negotiation
- Sales
- Outbound calling
- Strong communication
Competencies
Excellent communication skills including active listening. Strong written and verbal communication skills. Service-oriented and able to resolve customer grievances. Ability to handle sensitive customer concerns while proactively recommending solutions that meet the customer and company needs. Ability to prioritize tasks according to importance in a fast-paced environment.
Education and Experience
Requires a high school diploma and/or equivalent. Previous customer service experience is preferred. Must have experience with Microsoft Office Suite.