Member Experience Associates (full or part time)

Job title: Member Experience Associate

Agreement Type: Full or Part Time
Department: Operations
Reporting To: Community Director, Meridian
Remuneration: Salary - $38,000 - $40,000 ($20/hr for part time)
Benefits: (for full time only)

• Supplemented Medical, Dental and Vision health benefits.
• Flexible PTO: FT employees are afforded the flexibility to take time off for illness, vacation or other personal needs upon manager approval.
• 9 paid federal holidays
• Access to all member perks and discounts (per location)

About Kiln:

Kiln is a flex office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces.

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi Utah. Today we have 7 locations across Utah, Colorado and Idaho with plans of rapid expansion throughout the

Our Core Values:

1: Human at the core

2: Achieve & Celebrate Together

3: Thoughtful and with Purpose

4: Always Evolving

5: Nothing short of Extraordinary

6: Scrappy & Ingenious

Role Summary:
The Member Experience Associate is the first point of contact for Kiln community members and acts as the “face” of Kiln.

Goals and Objectives:
Support the Community Management team to achieve the following:

• Personifies Kiln’s core values and strives to achieve our mission

• Create a welcoming and collaborative community environment amongst our members through events, operations, and building relationships between members

• Ensure that assigned Kiln facilities are fully operational and processes are running smoothly

• Drive growth and promotion of Kiln-provided service offerings

• Take direction from the Community Director to support the Community Team as required

Key Relationships:

• Cross-functionality between other locations

• Liaison between Kiln and BVA

• Liaison between Kiln & Janitorial Company

Major Responsibilities:

Responsibility for the functionality and organization of the office including front-desk, main lobby, storage areas, mail room, and greater Kiln office space.

Primarily responsible for, but not limited to, the following areas of responsibility:

Front desk

• Cheerful and friendly greeting of Kiln members and guests
• Site opening procedures
• Check-in process for tours, guests & events
• Organization, cleanliness and restocking of front desk area
• Responsibility for daily mail/package service & accurate distribution to members
• Facilitation of walk-in tours and collection of these in-bound leads when applicable
• Updating wording in lobby areas with new companies and quotes as directed by the Community Director
• Monitor Meridian phone, text, email and Slack channel and forwarding pertinent emails to applicable associate when necessary
• Filling content for the monthly newsletter to be scheduled for the 1st of each month and approved by the Community Director
• Back up for tours and events as directed by Community Director

Events/Programming

• Assist with set-up and breakdown of events when needed (large events or absence of responsible associate- Member Experience Manager)
• Help with member programming as needed and as directed by Community Director

Operations

• Community reset daily (Restocking bathrooms, common areas, Club areas, conference rooms, etc.) in coordination with Member Success Lead and Member Experience Manager.
• Manage maintenance ticketing portal is correspondence with Member Success Lead
• Liaison between Kiln & Janitorial Company to ensure building cleanliness including promptly taking care of spills and countertops
• Scheduling office deep cleans as needed for move-ins.
• Preparation of new member office move-ins/inspection of offices after move-outs with Member Success Lead

Facilitation of new member onboarding process

• Preparing fobs and keys as needed for Orientation
• Welcome kits
• Member portal & Slack invitations
• Ensuring payment received PRIOR to Orientation in cooperation with Member Success Lead

Misc Admin Tasks

• Development of new organizational systems for inventory as needed
• Inventory/purchasing/restocking of supplies for the site including Business Center & Kiln Marketplace
• Cross-train in all areas and roles in Kiln Meridian to ensure a smooth transition to available opportunities and other locations.

Preparation of communication to members

• Physical Digital Signage

• Emails and Slack messages

• Member delights & birthdays

• Newsletters

Ideal Experience and Skills:

• Partial completion of a college degree preferred, not required.
• Office management or administrative experience
• Customer service or support experience
• Must have strong verbal and written communication skills
• Exceptional organizational and multitasking skills
• Demonstrates integrity, dependability, responsibility, accountability, self-awareness, work ethic, follow-through, and empathy
• Passion for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values
• Proficient in basic computer skills

Job Types: Full-time, Part-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you interested in a full time or a part time role?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location