Lifecycle Marketing Manager

About Kiln:

Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places, and spaces.

Kiln launched in 2018 with locations in Salt Lake City and Lehi, Utah. Today, we’ve grown to 21 hubs across the Mountain West, and we’re just getting started. As a leader in the flex-office movement, Kiln is shaping the future of hybrid work in the evolving landscape of commercial real estate.

Our Core Values

1: Human at the core

2: Achieve & Celebrate Together

3: Thoughtful and with Purpose

4: Always Evolving

5: Nothing short of Extraordinary

6: Scrappy & Ingenious

Our Mission

Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

kiln.com/careers

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Role Summary:

The Lifecycle Marketing Manager supports Kiln's lifecycle marketing and demand generation programs, a revenue-generating role rooted in marketing craft. Through campaign execution, marketing automation, segmentation, and analytics, you'll move prospects from first impression to tour booking to active membership across 20 locations.

The core of this role is mid-funnel reactivation. The prospects who showed interest and went quiet are your people. Your job is to bring them back through thoughtful messaging, well-timed automation, and a CRM that works like a creative, data-driven engine that scales efficiently and still feels human.

This role is new to Kiln. You won't be inheriting someone else's playbook. You'll be building it.

Key Relationships:

• VP of Marketing (strategic direction, prioritization, and performance review)
• Lead Gen Manager (campaign alignment, channel coordination, and attribution)
• Brand & Content (messaging, creative assets, and brand voice alignment)
• Sales & Business Development (campaign support and lifecycle coordination)
• Community Teams (market context, onboarding, and member experience alignment)

Major Responsibilities:

Lifecycle Marketing & Campaign Execution

• Develop and execute full-funnel lifecycle campaigns aligned to brand, product, and market priorities.
• Build and maintain automated nurture programs for key journeys, including new leads and inbound inquiries, events, market-specific launches and promotions, long-cycle and consideration-stage prospects, and new member onboarding and early engagement.
• Develop and translate approved campaign concepts into automation-ready journeys in partnership with Brand, Content, and Lead Gen teams.
• Refine messaging, sequencing, and timing based on performance insights.

Marketing Automation & CRM Enablement

• Build and maintain marketing automation workflows and lifecycle programs.
• Implement lead scoring and segmentation frameworks that reflect engagement and intent.
• Build and Support CRM structures that enable multi-location and multi-product campaigns.
• Create reusable templates and processes that help campaigns scale efficiently across markets.

Demand Generation Support

• Collaborate with Lead Gen Marketing to align paid, organic, and CRM efforts into cohesive demand programs.
• Support Sales and Business Development with marketing-driven sequences and re-engagement campaigns without acting as sales operations.
• Improve speed-to-lead and follow-up consistency through automation and modern purchase flows.

Analytics, Testing & Optimization

• Maintain lifecycle and campaign reporting across the funnel.
• Monitor engagement, drop-offs, and conversion trends to identify improvement opportunities.
• Execute A/B tests across subject lines, content, cadence, and segmentation.
• Maintain strong standards for CRM data cleanliness and attribution accuracy.

Experience & Skills:

• 3-5 years experience demand generation, lifecycle marketing, and/or marketing automation roles.
• Must have hands-on expertise with Hubspot CRM and marketing automation platforms.
• Genuinely passionate about the craft of marketing, the messaging, the creative, and the instinct for what makes people actually engage.
• A strong analytical mindset with the ability to interpret performance data and apply insights to improve what's next.
• A portfolio or work samples demonstrating campaigns you've personally owned, including the creative, the flow, and the results. We'll ask for this.
• Comfortable executing campaigns across multiple markets or product types.
• High attention to detail with strong systems thinking.
• Highly organized, proactive, and able to manage multiple workflows simultaneously.
• Alignment with Kiln’s mission, values, and commitment to thoughtful growth.