Ecommerce Operations Coordinator

Job Summary

The Ecommerce Operations Coordinator plays a key role in supporting the day-to-day operations of our ecommerce and warehouse functions. This position is responsible for coordinating order fulfillment, inventory management, returns processing, purchasing activities, shipping claims, and online marketplace operations. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment while ensuring excellent customer service and operational efficiency.

Essential Duties and Responsibilities

• Coordinate daily order fulfillment activities to ensure accurate and timely processing, picking, packing, and shipping of customer orders.
• Process and manage customer returns, exchanges, and restocking activities.
• Monitor and resolve shipping claims, lost packages, and carrier-related issues.
• Maintain accurate inventory records through cycle counts, audits, and inventory reconciliation.
• Coordinate inventory replenishment and assist with purchasing activities to maintain appropriate stock levels.
• Manage and maintain eBay listings, pricing, promotions, customer communications, and order processing.
• Assist in developing and maintaining efficient warehouse workflows and operational procedures.
• Monitor fulfillment metrics and prepare reports related to inventory, shipping, returns, and operational performance.
• Collaborate with sales, customer service, purchasing, and warehouse personnel to support business objectives.
• Identify opportunities for process improvements that increase efficiency, accuracy, and customer satisfaction.
• Support training efforts by assisting team members with established procedures and best practices.
• Ensure compliance with company policies, safety procedures, and operational standards.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1-3 years of experience in ecommerce, warehouse operations, logistics, fulfillment, or a related field preferred.
• Strong understanding of order fulfillment, inventory management, and shipping processes.
• Experience with eBay or other online marketplace platforms preferred.
• Experience using warehouse management systems, shipping software, or inventory management platforms.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Excellent attention to detail and accuracy.
• Effective verbal and written communication skills.
• Basic computer proficiency and experience with Microsoft Office or similar software.

Physical Requirements

• Ability to lift and move packages and inventory as needed.
• Ability to stand, walk, and work in a warehouse environment for extended periods.
• Capability to operate warehouse equipment safely when required.

Background check & drug screening required upon job offer.

Pay: $18.00 - $21.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18 - $21