What are the responsibilities and job description for the IT Support Specialist position at Kier & Wright?
Who we are
Since 1972, Kier Wright has provided both private and public sector clients with engineering and surveying work that is efficient, cost-effective and forward-thinking. We offer a full range of services to support commercial, industrial, and high-density residential development and redevelopment projects. For more information about our services, visit kierwright.com. EEO
IT Support Technician
Kier & Wright is looking for an IT Support Specialist with a background in server maintenance, hardware and software set-up/troubleshooting, and providing general workplace IT support.
Occasional remote work and/or travel to additional locations is required.
Responsibilities
- Responding to requests for technical support in a timely fashion.
- Diagnosing and troubleshooting environmental (server/hardware/operating system/software/printer/KIP plotter) issues.
- Analyzing, identifying and resolving technical issues related to plan and drawing production in AutoCAD Civil3D.
- Setting up workstations and laptops.
- Assisting with the development, maintenance and documentation of IT systems, processes and procedures.
- May assist network administrator with larger-scale software or hardware rollouts.
- Assisting in asset inventory.
- Supporting VPN users.
Qualifications
- Bachelor’s Degree in Computer Science highly preferred
- 1-3 years of general workplace IT experience in a position involving regular and routine support of desktops and laptops running Windows 7 or Windows 10.
- General PC hardware and software troubleshooting experience.
- Ability to work independently with little supervision.
- Windows server support experience.
- General networking knowledge (firewalls, routers, Wi-Fi, TCP/IP).
- Strong written and verbal communication skills.
- Ability to handle multiple assignments and meet demanding deadlines in a fast-paced environment.
- Previous employment in a position involving routine AutoCAD set up, configuration and troubleshooting is strongly preferred.
- Microsoft Access programming experience is a plus.
Why Kier Wright?
- Great culture – Team Collaboration, Innovative problem solving, Responsive to clients, Passionate about work
- Pay: 25.00 – 30.00 per hour, DOE
- Medical, Dental and Vision 100% paid for by Kier & Wright for you family
- 401(k) and Profit Sharing
- Paid Holidays
- Generous PTO
- Free office snacks
- Much more!
Salary : $25 - $30