What are the responsibilities and job description for the Upholsterer / Field Repair Technician-Cell 1 position at KI?
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.
Upholsterer/Field Repair Technician
Individual is responsible for ensuring product is assembled, outsided and upholstered per customer specifications. Individual will travel to various locations to repair furniture. Must be able to problem solve, identify, and correct any issues while in the field.
Assemble/Outside/Upholster pieces in accordance with the customers specifications:
- Able to assemble and upholster various styles of furniture
- Familiar with and able to operate air powered tools, drill, stapler, etc.
- Able to utilize hand tools, i.e. scissors, wrenches, screwdriver, hammer, hot melt glue gun, etc.
- Read and comprehend the instructions on the tickets to ensure that the appropriate parts are utilized
- Must be able to squeeze, use both hands, pull, or push parts or material
- Ability to retain to memory the various styles
- Able to recognize the various stains and parts necessary for assembly and upholster in accordance with the customer expectations
- Weight of parts/subassemblies vary. Must be able to lift 50 pounds.
- Must be able to push/pull 100 pounds
- Must comply with quality standard
- Must comply with production standard
- Must adhere to all safety rules and regulations
- Must be available to work overtime with a minimum of notice
- Must be willing to cross train and accept additional duties
Field Repairs:
- Repair furniture at customers’ location
- Travel to and from location for repairs
- Evaluate, initiate, and implement solutions as needed
- Maintain an effective line of communication with the customer, Customer Service, Scheduling, etc.
- Ensure customer satisfaction
Ensure quality:
- Furniture must have minimal wrinkles, puckers, etc.
- Finished product must meet all quality standards and meet customers’ expectations.
Maintain a clean and orderly workplace:
- Clean area on a daily basis
- Ensure work areas in the field are clean and orderly when repair is complete
- Ensure that the parts and tools are in appropriate storage area
- Return tools to proper storage area
Cross train:
- Assist with other tasks or in other departments
KI is an Equal Opportunity Employer.