What are the responsibilities and job description for the Project & Service Coordinator position at KI?
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.
Job Overview
KI is seeking a Project & Service Coordinator to join our Sales Operations department at our corporate headquarters in Green Bay, WI. In this dynamic role, you’ll see your work come to life from quote to installation while supporting a defined KI Sales team and their customers, dealers, and business partners. You’ll be responsible for all inbound pre-sales and post-sales activities within your assigned territory, specifically focused on Fixed Seating; including auditorium seating and lecture hall tables. This role requires a solution-oriented mindset and a strong commitment to customer advocacy. You’ll play a key part in ensuring smooth project execution by quickly and efficiently resolving issues according to established metrics and guidelines. KI also offers an extensive 8-week training program. If you enjoy working across teams and managing details from start to finish, this is a great opportunity to make a visible impact.
Responsibilities
- Coordinate all functions relating to the space plan with architects, general contractors, dealers, and customers.
- Analyze blueprints and freehand drawings to determine the layout, specifications, dimensions, and requirements of prospective projects.
- Provide or facilitate process for freight quotes, color matches, samples orders, test requests, fabric yardage & pricing, and approvals.
- Provide pricing and technical support for all products, including web training and support.
- Process drawing requests and follow process for obtaining and processing all Verified Field Dimensions and order drawing submittals to the KI Space Planning department.
- Update Salesforce.com to reflect all project activity.
- Define and/or document project milestone timelines, establish expectations and follow up to support customer requested delivery dates.
- Read and comprehend specifications and contract document language to help KI mitigate unnecessary risk.
What you Need to Succeed
- Associate’s or Bachelor’s degree in a related field or equivalent related work experience.
- 2 years of experience in customer service or project management.
- Intermediate computer skills with the ability to learn additional software such as BPCS, Word, Excel, Outlook, and Espec.
- Ability to apply basic mathematical concepts.
- Strong attention to detail, with the ability to perform root-cause analysis and anticipate cross functional impacts.
- Extensive knowledge with ability to back up any staff on Fixed Seating Products.
- Willing to travel as necessary.
What KI Offers You
- Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
- Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
- A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
- Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
- Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
- Onsite Café: Enjoy a full breakfast and lunch menu right at work.
- Employee Product Discounts: Special pricing on company products.
- Educational Reimbursement Program: Support for degree programs and certifications.
- Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).
The hourly rate for this role will be based on candidate’s experience, qualifications, and/or education, with the salary range starting at $25/hour.
KI is an Equal Opportunity Employer.