What are the responsibilities and job description for the Inside Sales Support Specialist position at KI?
At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.
Are you passionate about delivering top-tier support and building strong relationships with sales teams and customers? We’re looking for a proactive and detail-oriented Inside Sales Support Specialist to join our Inside Sales team and help drive success across multiple sales channels. Our next training class will be starting on May 26, 2026.
As an Inside Sales Support Specialist, you’ll be the backbone of our pre-sales process—providing quotes, pricing, product recommendations, and technical support. You’ll work closely with sales reps, customers, and internal teams to ensure a seamless and efficient quoting experience.
Key Responsibilities:
• Prepare comprehensive quotes and pricing using ESpec
• Update and manage project activity in Salesforce (SFDC)
• Assist with product selection, color matching, freight quotes, and samples
• Support mock-up processes and coordinate approvals
• Collaborate with catalog/eCommerce partners and manage portals
• Provide insights on competitive pricing and product strategies
• Act as a liaison between sales reps and key accounts or partners
Qualifications:
• Associate degree or equivalent experience in sales, customer service, or project management
• Strong communication and relationship-building skills
• Proficiency in Microsoft Office, Salesforce, and quoting tools
• Ability to multitask, prioritize, and solve problems with a customer-first mindset
• Professional demeanor and excellent time management
What KI Offers You:
-Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
-Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
-A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
-Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
-Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
-Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
-Employee Product Discounts: Special pricing on company products.
-Educational Reimbursement Program: Support for degree programs and certifications.
-Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).
KI is an Equal Opportunity Employer.