Electronics Repair Technician (Level 1)

About the job

At KhemTech Repair, we believe the best technical careers are built in labs that push the boundaries of hardware and service. As a leading provider of top-tier hardware solutions in South Jersey, we sit at the center of device logistics, partnering with individual retail customers, local businesses, and school districts who rely on their technology to stay connected.

Our technicians don’t just swap parts; they act as trusted advisors to our clients, restoring both their devices and their peace of mind. You’ll work in a state-of-the-art environment on devices such as: Smartphones (iOS & Android) Laptops & MacBooks Tablets & iPads Gaming Consoles (PS5, Xbox, Switch) Specialty Electronics & Drones

What you’ll do as an Electronics Repair Technician: As a Repair Technician, you will be a fully integrated member of our lab team and gain hands-on experience across both the technical repair and the customer service process.

You will:

• Diagnose & Troubleshoot Conduct thorough intake testing to identify primary and secondary hardware issues
• Analyze device behavior to provide accurate repair estimates and timelines
• Repair & Restore
• Perform high-quality component replacements, including screens, batteries, and ports
• Execute basic soldering tasks and modular hardware upgrades
• Manage the Customer Experience
• Translate complex technical jargon into simple, transparent explanations for clients
• Manage expectations regarding repair times and potential outcomes with empathy and professionalism
• Drive Retail Excellence
• Utilize our internal management system (OrderGenius) to track parts and document detailed ticket notes
• Ensure every device passes a rigorous quality control (QC) checklist before being returned to the customer
• Maintain a clean, organized, and inviting front-of-house and bench area

Who thrives here: We’re looking for technicians who are smart, driven, and possess a "service-first" mentality. You don’t need to be a master of micro-soldering on day one, but you must be a great communicator who cares about the person behind the device.

Ideal candidates bring: High technical curiosity and a genuine interest in electronics Strong troubleshooting skills and a "problem-solver" mindset A collaborative mindset and a positive, patient attitude toward customer inquiries The ability to stay calm and professional under pressure in a retail environment A meticulous attention to detail and ability to follow strict repair protocols The confidence to ask questions and the humility to take feedback

If you’re the type of person who likes taking things apart to see how they work and enjoys helping people solve their tech headaches, you’ll thrive here.

What you’ll gain: Technical Training & Apprenticeship Our program blends hands-on modular repair with an apprenticeship model that allows you to learn advanced micro-soldering and data recovery from seasoned experts Professional Communication Skills Learn how to manage client relationships, handle complex service recoveries, and build trust in a retail setting A Path to Specialization Technicians who excel will have the opportunity to move into advanced roles in board-level repair, lab management, or enterprise fleet logistics Meaningful Impact in the Community Join a high-growth tech hub in Deptford that is actively supporting local residents and school districts

• Requirements: 1–2 years of experience in electronics repair or a related technical field
• Proficiency in English, and any other languages is a plus
• Demonstrated experience in a customer-facing role (retail, hospitality, or service)
• Strong manual dexterity and proficiency with basic hand tools
• Basic soldering skills and a fundamental understanding of electronic components
• Authorization to work in the U.S. without sponsorship