Senior Client Advisor

ABOUT KHAITE

KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease. 

Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. 

ABOUT THE OPPORTUNITY

We are looking for a Senior Client Advisor to join our team for our store on Madison Ave.

As a Senior Client Advisor, you will be an ambassador of the brand, ensuring that every client is treated according to the KHAITE standards. You will strive to discover your clients and their every need, and to guide them across all categories of the brand.

You will be a role model to the team and will support your Management team in operation duties as requested.

You will proactively reach out to your clients on a consistent basis in order to achieve individual and team goals.

ESSENTIAL DUTIES & RESPONSIBILITIES

Be an Exceptional Client Advisor, and a Role Model for the Team

• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Welcome every client and enhance their experience, advise Clients across the brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new clients and build long term Client relationships
• Develop the highest standards of brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect KHAITE brand standards in terms of grooming and behavior

Proactively Support Store Management in Establishing a Client Centric Mindset within the Team

• Assist Management in daily operations: floor management, stock operations, and opening / closing duties
• Support the Team / Store Director in developing the team through mentoring and /or buddy system as well as the integration of new joining employees.
• Demonstrate a thorough understanding of the company’s policies and provide support to other Client Advisors when needed

Depending on specific store needs, additional responsibilities could include:

• Stock and store operations, visual merchandising, after-sales

SKILLS & REQUIREMENTS

Interpersonal Skills:

• Action oriented; drive for results
• Strong client service orientation and customer focus
• Social perceptiveness
• Problem-solver
• Strong verbal and written communication skills

Education/Experience:

• Preference for experience in a retail setting, with a focus on sales, preferably in a luxury setting.
• Computer literate; learn and utilize various software packages.
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays
• Foreign Languages a plus

Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.

OUR VALUES

• Creativity ~ We are always imagining, never imitating.
• Integrity ~ We do the right thing.
• Kindness ~ We value people and their ideas, so we act and speak with compassion.
• Agility ~ We move with intention, flexibility, and speed to stay ahead.
• Tenacity ~ We are insatiable. Our drive is relentless.

WE OFFER

The salary range is $30.00-33.00/hr commission. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.

KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.