IT Help Desk

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to be able to obtain a Public Trust.   We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.   Essential Functions, Responsibilities & Duties may include, but are not limited to: Works under the general direction of the IT Operations Manager Provides top-tier support to end users for either workstation and server applications and/or hardware.  Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems.  Reproduces issues to resolve operating difficulties.  Recommend systems modifications to reduce user problems.  Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager.   Education: Requires 4 years of relevant experience in an IT-related position. Up to 1 year of accredited university and/or college education in Computer Science or a related field may be substituted for 2 years of relevant experience. The substitution of education for relevant experience for this labor category must be approved by the government on a case-by-case basis. CompTIA certifications such as IT Technician, A , Security , and/or Network are highly desirable   Experience: The candidate must possess 2 years of experience in performing IT related customer support including, but not limited to, help desk, NOC center, service, desk and/or remote support. Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to track, manage, and report on workload to management/supervisors. Proven ability to assist a wide variety of end users with a wide range of issues including, but not limited to, VOIP, desktop, Operating System, hardware, software, E-Mail, and other technology related issues. Ability to identify and correct reoccurring issues relating to networks and workstations. Participate in end user training sessions to brief staff on cyber-related events as well as upcoming technology rollouts. Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable. Plan and execute small projects such as workstation rollouts, training room setups, and video teleconference (VTC) configuration/administration.   Requirements:  Complete training and briefings as directed.   Security Requirement: Ability to obtain a Public Trust.   Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.   Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.   Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352