ITAM / SAM Lead

Responsibilities

Kforce has a client in NYC that is seeking an ITAM / SAM Lead. Overview: We are seeking a ServiceNow ITAM / SAM Lead to come in and lead a critical workstream focused on Software Asset Management within a large-scale ServiceNow transformation. This role requires a seasoned consultant who has real-world, hands-on experience implementing SAM in large enterprise environments. This is not a textbook role. The ideal candidate has a proven track record of delivering SAM solutions in complex organizations and can confidently lead both functional and technical conversations without being hands-on in configuration. Project Context:

• Immediate need with a drop-dead timeline of July 6 (latest)
• A short-term bridge resource is in place for the next couple of weeks
  
  

Initial Focus Areas Include

• Current state analysis
• Future state design
• Process documentation (end-to-end, including all workflows and artifacts)
• Alignment with new software implementation
  
  

Key Responsibilities

• Lead the ITAM / SAM workstream within a broader ServiceNow initiative
• Own delivery of end-to-end SAM implementation, with a strong focus on execution
• Conduct current state assessments and define future state processes and architecture
• Develop and document process frameworks, workflows, and supporting documentation
• Provide leadership across ITSM/ITAM/SAM processes
• Lead cross-functional collaboration with IT, Finance, Procurement, and HR
• Drive outcomes at a Senior Manager level, owning the IT workstream end-to-end
  
  

Act as the bridge between business stakeholders and technical teams, including:

• Creating and refining user stories
• Translating business needs into technical direction
  
  

Support and align across two ServiceNow instances, ensuring consistency across:

• IT processes
• HR and Finance integrations
• Technical architecture and integrations
  
  

Requirements

• Proven experience leading ServiceNow SAM implementations for large enterprise clients (must-have)
• Strong background in IT Asset Management, with a clear focus on SAM
• Demonstrated experience delivering practical, real-world implementations (not theoretical)
• Consulting experience required
• Ability to operate at a workstream lead/senior manager level
• Strong attention to detail, particularly in process design and documentation
• Experience working in complex, multi-system enterprise environments
• Strong communication skills with ability to bridge functional and technical teams
• Experience with ServiceNow platform architecture and integrations
  
  

Preferred Qualifications

• Experience with Hardware Asset Management (HAM)
• Experience working in multi-instance ServiceNow environments
• Background in large, multi-entity organizations (e.g., BevCo, CoffeeCo, or similar)
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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