Field Service Coordinator

Responsibilities

Kforce has a client in Grand Rapids, MI that is seeking a Field Service Coordinator. Responsibilities:

• Monitor customer accounts to identify overdue payments and take appropriate action to resolve delinquent accounts
• Contact customers to collect outstanding payments through phone calls, emails, and written correspondence
• Respond to billing inquiries from customers, internal teams, and other stakeholders
• Investigate and resolve billing discrepancies or disputes, coordinating with relevant departments
• Maintain accurate records of all communications and transactions related to collections activities
• Ensure electronic invoices are processed accurately and efficiently.;Timely resolve any rejections
• Provide customer account updates in preparation of monthly management reporting package related to invoicing and analyzes results
• Stay up-to-date with industry regulations and best practices in credit and collections
  
  

Requirements

• Strong understanding of accounting principles and customer invoice processing
• Exceptional analytical, problem-solving, and organizational skills
• Accounts Recieveable knowledge
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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