What are the responsibilities and job description for the BillingCenter Application Support position at Kforce Inc?
Responsibilities
Kforce has a client in Madison, WI that is seeking a Guidewire BillingCenter for an overnight production support role. This role will be focused on L2 support; no bug fixes/coding. This position is overnight, 7 days/week, 10 PM - 6 AM CST. No daytime support is needed. Summary: This team will supply list/guidance on the activities the BillingCenter Application Support will be accountable for, any activities outside of that scope can be escalated to on-call BillingCenter team member. They will be responsible for the operational health of both BillingCenter, including proactively monitoring batch jobs, scheduled tasks, and overall application health using tools like Datadog. The BillingCenter Application Support will also be acting as the first line of defense for production issues, responding to automated alerts, conducting initial troubleshooting, and resolving incidents when possible.
Requirements
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Madison, WI that is seeking a Guidewire BillingCenter for an overnight production support role. This role will be focused on L2 support; no bug fixes/coding. This position is overnight, 7 days/week, 10 PM - 6 AM CST. No daytime support is needed. Summary: This team will supply list/guidance on the activities the BillingCenter Application Support will be accountable for, any activities outside of that scope can be escalated to on-call BillingCenter team member. They will be responsible for the operational health of both BillingCenter, including proactively monitoring batch jobs, scheduled tasks, and overall application health using tools like Datadog. The BillingCenter Application Support will also be acting as the first line of defense for production issues, responding to automated alerts, conducting initial troubleshooting, and resolving incidents when possible.
Requirements
- To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed
- Relevant education and/or training will be considered a plus
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Salary : $25 - $35