What are the responsibilities and job description for the Warranty Administrator position at Keystone RV Center?
Pete's RV Center is currently seeking an experienced and self-motivated Warranty Administrator to help expand our service team. Attention to detail and good communication is a must!
Description:
The Warranty Administrator position is responsible for the submission and collection of warranty claims within the guidelines of the dealership and/or manufacturer. This position liaises with the service technicians, internal service advisors and our manufacturers.
Responsibilities:
- Communicates with manufacturers regarding warranty approvals, payment and shortages
- Handles the return shipment of defective parts back to the manufacturer
- Handles all warranty requests in compliance with both company standards and legal requirements
- Reviews repair orders written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Determines and enters the applicable labor operation codes, failure codes, parts stamps and/or other administrative data required and enter them on the repair orders
- Interprets and translates technician’s comments into damage codes/operation codes
- Ensures all correct parts have been charged and if necessary re-priced
- Locates damage codes for Warranty repairs
- Flags the appropriate technicians for the hours earned on the operations they performed according to manufacturer policies and procedures
- Transmits claims and post payments from the manufacturers
- Accurately codes warranty claims and entering into the dealerships automated system
- Processes warranty paperwork to ensure documentation and verifying criteria required by factory or distributor
- Reviews warranty claims and correcting any errors
- Administers warranty parts identification and disposal
- Books/codes warranty & internal repair orders
- Keeps up to date with of all factory recalls and announcements
- Reconciles all warranty receivables and working with the accounting department to obtain payments
- Handles rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Assists the Service Department, as needed
- Performs other specific administrative functions as directed by management
- Maintains all service and customer records as required by the warrantor.
Requirements:
- 2 years of previous Warranty Administrator experience
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Pleasant/friendly demeanor and an outgoing personality.
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress.
- Above average computer and internet skills.
- Willingness to learn.
- A desire to work in a commission, performance based environment.
- Ability to multi-task and follow tasks as assigned.
- Maintain an Excellent CSI (Customer Satisfaction Index) - a MUST!!
Benefits:
- Health, Dental and Vision Insurance
- 401K Retirement Plan with Company Match
- Paid Holidays
- Personal Time-Off
- Paid Uniform Service
- Advancement Opportunities
- Relocation Possibilities
- Bonus Programs
- On-the-job Training
Full-Time
Additional earnings from a monthly (WPI) Work Performance Incentive!
About Our Company
Pete's RV Center, which is a family owned business that has been keeping New England, Northern New York, Mid-West, and Southern families enjoying the great outdoors since 1952. As the #1 RV dealership in New England, we take great pride in all of our locations. The Pete's RV dealer group consists of dealerships in the great states of Vermont, Connecticut, Massachusetts, Pennsylvania, Indiana, and Virginia. We are a growing company that values its employees and their contributions in making us successful in today's ultra-competitive marketplace.
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,000 - $60,000