What are the responsibilities and job description for the IT Support Assistant position at Keystone Powdered Metal Company?
Keystone Powdered Metal Company, a Sumitomo Electric Group company, is looking for a full-time IT Support Assistant who will be working in our St. Marys, PA location. This person will report to the Director of IT.
Job Duties and Responsibilities
- Respond to requests for technical assistance in person, via phone, electronically.
- Diagnose and resolve technical hardware and software issues.
- Research questions using available information resources.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Log all help desk interactions.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Administer help desk software.
- Manage networked printers
- Track computer and printer inventory.
- Track and verify all computers are up to date with anti-virus and Windows updates.
- Deploy/redeploy computers using MDT.
Qualifications
- Degree in related discipline (e.g. Computer Sciences, Mathematics, Engineering or similar field) or equivalent experience
- Minimum 2 years’ experience
- Working knowledge of Windows 10 and 11; Office 2021, and general computer hardware.
- Knowledge and experience of customer service practices.
- Related experience and training in troubleshooting and providing help desk support.
- Strong verbal and written communication skills
Compensation may vary depending on a number of factors, including a candidate’s experience, qualifications, skills, competencies and location. Base pay is one part of the total compensation and benefits package that is provided to compensate and recognize employees for their work.
About Our Company
Keystone Powdered Metal Company a world leader in the Powdered Metal Industry has an opening for an IT Support Assistant at its St. Marys, PA location. Since 1927 Keystone has pioneered many advancements in technology and products in the PM industry. Today Keystone is part of Sumitomo Electric’s Industrial Materials segment which has thirteen P/M companies located in nine different countries around the world. Keystone operates plants in St. Marys and Lewis Run, Pennsylvania, and Cherryville, North Carolina.
About Sumitomo Electric Group
Sumitomo Electric Industries, Ltd. is a recognized global technology leader with over 280,000 employees working at around 400 group companies in 40 countries. Building on more than 120 years of innovation, today Sumitomo Electric is engaged in diversified business activities that support people’s daily lives and industries in five business segments: automotive, infocommunications, electronics, environment & energy, and industrial materials. To learn more about Sumitomo Electric, please visit https://sumitomoelectric.com and our YouTube Channel (https://www.youtube.com/user/SumitomoElectric/). Follow us on LinkedIn (https://www.linkedin.com/company/sumitomo-electric).
Our company is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, national origin, disability, age, genetics, protected veteran status, or any other characteristic protected by law.