Concierge

Position Overview

Keymont Community Management, at the Board’s direction, effectively manages the property. The Managing Agent will assume all responsibilities associated with accomplishing property objectives as set forth by the Association’s Board of Directors and Keymont’s Management Agreement. The CONCIERGE conducts all business in accordance with the Association’s governing documents and Keymont’s established policies and procedures, all Federal, State, and County Fair Housing Laws, American with Disabilities Act, and all other laws pertaining to housing.

The CONCIERGE reports to and receives general supervision and direction from the Community Manager that they provide support to. The CONCIERGE is to comply with the governing documents and Keymont established policies and procedures and is not to act contrary to such guidelines.

This position is highly visible and requires a completely professional effort - both in presentation and in dress.

The Concierge serves as the first point of contact for residents, guests, vendors, and visitors and is responsible for providing exceptional customer service while supporting the daily operations of the condominium community. This position combines front desk responsibilities with administrative support duties and requires strong communication, organizational, computer, and multitasking skills.

The Concierge is expected to maintain a professional presence, ensure building security procedures are followed, and assist management with administrative and operational functions.

Essential Duties & Responsibilities

Resident & Guest Services

• Greet residents, guests, vendors, and visitors in a professional and courteous manner
• Directing traffic flow and providing Owner/Resident services (such as package acceptance, key sign-outs, pool passes, resident, car & bike registrations, etc.).
• Provide excellent customer service and respond to resident inquiries, requests, and concerns
• Assist residents with building amenities, reservations, move-ins/move-outs, and general information
• Monitor lobby activity and maintain awareness of building access and security procedures
• Manage visitor access, deliveries, and package distribution procedures
• Receive and communicate emergency information and building notifications when necessary
• Oversee the distribution of Common Area Keys and Equipment - In order for an Owner/Resident to avail themselves of keys to any common areas they must sign the Key Register Log and leave an identification card (e.g., driver’s license, government employee card, or any picture ID, etc.) to ensure that the key is promptly returned. Proper ID is also required when borrowing equipment, e.g., remote controls, bellman’s cart, etc.

Administrative Support Responsibilities

• Provide administrative support to Property Management staff as needed
• Answer and direct incoming telephone calls and emails professionally

o Greetings to include some variation of (“Good Morning/Afternoon/Evening”), the name of the property, your name, and “Can I help you?”.

o Calls are to be promptly dispatched to the appropriate party and messages taken are to be accurate, noting the date, time, name and number of the caller.

o Lastly, the caller is to be thanked.

• Maintain logs, records, incident reports, and building documentation accurately
• Assist with data entry, filing, scanning, copying, and maintaining office records
• Prepare notices, correspondence, and resident communications as directed
• Track and document service requests, vendor visits, and building incidents
• Support management with scheduling, meeting preparation, and general office organization
• Maintain all files and records in accordance with GHCM’s policy and standard business practice.

Computer & Technology Responsibilities

• Utilize property management software and building systems efficiently
• Demonstrate proficiency in computer operations and general office technology
• Use Microsoft Office programs, including:
• Microsoft Word for notices, correspondence, and reports
• Microsoft Excel for logs, spreadsheets, tracking, and reporting
• Microsoft Outlook for email communication and scheduling
• Operate office equipment including computers, printers, scanners, copiers, and telephones
• Maintain accurate electronic records and databases

Building Operations & Security

• Monitor security cameras and building access systems
• Enforce building policies and procedures professionally and consistently
• Coordinate with maintenance staff, vendors, and contractors entering the property
• Report incidents, maintenance concerns, safety issues, or resident complaints promptly
• Assist during emergencies according to established building procedures

Qualification & Skills

• High school diploma or equivalent required; college coursework preferred
• Previous concierge, hospitality, customer service, administrative, or property management experience preferred
• Strong customer service and interpersonal skills
• Strong written and verbal communication skills
• Excellent organizational and multitasking abilities
• Ability to maintain confidentiality and professionalism
• Strong problem-solving and conflict-resolution skills
• Ability to work independently with minimal supervision

Required Computer Skills

• Proficiency in Microsoft Word, Excel, Outlook, and general computer applications
• Ability to learn and use property management software systems
• Experience with email communication, document preparation, spreadsheets, and data entry
• Comfortable using multiple software programs simultaneously

Physical Requirements

• Ability to sit and stand for extended periods
• Ability to lift packages or materials up to 40lbs pounds
• Ability to walk throughout the property as necessary
• Ability to work evenings, weekends, holidays, and overnight shifts as required

Safety

• Provide timely, essential feedback in emergencies and follow-up via written Incident or Accident Reports.
• Report all items to your supervisor which negatively impact a property’s curb appeal: inappropriate window coverings (e.g., sheets, blankets), abandoned/inoperable vehicles, bicycles, etc.
• Inform your supervisor of any security-related issues or noise complaints. Keep written records of these items and complete Incident Reports when necessary.

Work Environment

• This position operates primarily in a residential condominium setting and requires regular interaction with residents, visitors, contractors, vendors, and staff members.
• Professional appearance and conduct are required at all times.