On-Call Concierge

The Role
At Compass Concierge, we don’t just staff a desk; we curate an experience. The On-Call Front Desk Concierge provides essential front desk coverage across multiple residential communities throughout the Washington, DC Metro Area, stepping in to support building operations during call-outs, schedule gaps, vacations, emergencies, holidays, and peak service periods. Availability for evenings, weekends, overnights, holidays, and short-notice assignments is required.

This is an ideal opportunity for individuals who thrive in fast-paced residential settings, communicate professionally, exercise sound judgment, and take pride in creating an organized, welcoming, and polished experience wherever they are assigned. Reliable transportation, flexibility, and the ability to respond to varying scheduling needs are essential to success in this role.

Why Join Compass Concierge?
Our Compass Concierge team proudly serves thousands of residents every day across the DC Metro Area. Rooted in service and united by our purpose, we strive to create welcoming, professionally managed communities where residents feel cared for and supported. We believe a career should develop your talents, fuel your passions, and empower your professional growth. If you are passionate about hospitality, customer service, and creating exceptional resident experiences, Compass is the place to build your career.

What You’ll Do

• Accept short-notice assignments across multiple sites and arrive prepared to follow building-specific procedures without requiring intensive training
• Build rapport with residents by learning their names and preferences, delivering a personalized and professional experience
• Answer incoming phone calls professionally and courteously, directing residents, guests, vendors, and clients to the appropriate party while maintaining a calm and service-oriented demeanor
• Respond to resident, client, and management emails in a professional, timely, and detail-oriented manner
• Draft clear and accurate written communication including resident correspondence, service updates, incident documentation, and shift notes
• Monitor building access, verify guests and vendors, and enforce property policies
• Conduct routine lobby and perimeter awareness to maintain a secure environment
• Prepare detailed incident and shift reports
• Oversee package logging, vendor check-ins, and service requests using digital tracking platforms
• Support move-in and move-out logistics while maintaining building security protocols
• Provide local recommendations, manage amenity reservations, and serve as a knowledgeable resource for residents and guests
• Assist with resident events, building notices, move coordination, and amenity scheduling
• Ensure shift handoff notes and operational updates are thorough, accurate, and communicated clearly between team members
• Demonstrate professionalism, patience, and emotional composure during high-volume periods or challenging resident interactions
• Uphold a polished and professional lobby environment while balancing hospitality with vigilance and discretion
• When required, utilize professional de-escalation techniques to calmly and effectively manage conflicts or disruptive situations involving residents, guests, or vendors
• Assess situations quickly, communicate with empathy and authority, and take appropriate action to resolve issues while maintaining a welcoming atmosphere
• Respond calmly and effectively to emergencies, coordinating with property management and local authorities when necessary

What You Bring

• Previous experience in concierge, hospitality, customer service, front desk, luxury residential, hotel, or client-facing environments is strongly preferred
• Minimum of 3 years of customer-facing experience with a strong service orientation
• Excellent verbal and written communication skills, including the ability to write clear and professional incident and shift reports
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a busy residential environment
• Familiarity with Microsoft Office; experience with BuildingLink, Yardi, KeyLink, or similar property management systems is a plus
• Polished, professional appearance with adherence to a business suit dress code (black or navy)
• Availability for schedules that may include evenings, weekends, holidays, and inclement weather
• Reliable transportation to various DC Metro Area locations
• Ability to stand for extended periods and lift up to 50 pounds when handling packages

The Perks

• Competitive hourly pay
• Accrued Paid Sick Time 
• Compass Care Employee Assistance Program 
• Employee Discount Program 
• Referral Bonus Opportunities  
• Growth opportunities within the organization are available 
• Additional compensation such as bonuses or merit increases may be available based on performance 

About Us
Compass Concierge is an equal opportunity employer. We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $19