What are the responsibilities and job description for the National Business Support Specialist-Grand Rapids, MI position at KEYENCE CORPORATION?
Join KEYENCE as a National Business Support Specialist
Location: Sales Office – Grand Rapids, MI
Total Compensation (Base Bonus): $60,081
As a National Business Support Specialist, you will play a vital role in ensuring the smooth operation of our sales offices nationwide. This service-oriented position supports both sales and administrative functions, helping to drive business success and enhance customer experience. You’ll coordinate events, manage internal systems, and serve as a key liaison between our teams and clients.
What You'll Do
- Drive sales culture and support office development to create new business opportunities.
- Maintain a positive and productive office environment.
- Participate in and present during office meetings.
- Manage inbound customer calls and emails related to technical support.
- Coordinate and facilitate internal and external training events at customer sites.
- Organize office events, including the annual holiday party.
- Travel monthly to other Keyence offices (1–2 overnight stays) to support national initiatives.
- Research and share relevant local company news to support sales efforts.
- Maintain and update internal systems with customer and company data.
- Process internal customer requests efficiently and accurately.
Qualifications
- Bachelor’s degree required.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- High attention to detail and accuracy.
- Ability to lift up to 30 lbs and manage office deliveries.
- Previous experience in customer service or sales support preferred.
- Willingness to travel monthly (1–2 overnight stays).
What We Offer
- Base Salary: $46,690
- Bonus Target: $13,391 annually (performance-based), paid quarterly
- Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
- Career Growth: Promote-from-within culture with base and bonus increases
Why KEYENCE?
- Recognized by Forbes as one of the World’s Most Innovative Companies
- A global leader in factory automation and quality assurance solutions
- Operating profit of over 40% for 25 consecutive years
- A culture that invests in your success from day one
KEYENCE is an at-will, Equal Opportunity Employer.
Salary : $59,000 - $62,000