What are the responsibilities and job description for the Entry-Level Client Service Specialist position at Keyence and Careers?
Join KEYENCE as a Customer Support Specialist
Location: Keyence NJ Admin – Elmwood Park, NJ
Total Compensation (Base Bonus): $69,852
Schedule: 8:00a-5:00p; M-F
As a Client Service Specialist, you will deliver best-in-class support to internal and external customers. This role requires exceptional communication skills, attention to detail, and a strong sense of urgency. You’ll thrive in a fast-paced environment, managing heavy data entry while ensuring a seamless experience for our customers.
- Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems.
- Communicate proactively with customers and product specialists to ensure smooth order processing.
- Follow up on requests through completion with accuracy and efficiency.
- Identify and resolve customer inquiries promptly.
- Route incoming calls to the appropriate product specialist or team.
- Adhere to established workflows while suggesting improvements for efficiency.
- Report inefficiencies to enhance customer experience.
Qualifications
- Bachelor’s degree or higher.
- Proficiency in Microsoft Office (Excel, Outlook).
- Strong attention to detail and problem-solving skills.
- Ability to multitask with urgency in a fast-paced environment.
- Friendly, flexible, and collaborative team player.
- Ability to type at least 50 WPM.
- Previous administrative or customer service experience is a plus.
- High-speed internet access for hybrid work schedule.
- Attendance at annual department conference required.
What We Offer
- Base Salary: $57,240
- Bonus Target: $12,612 annually (performance-based), paid quarterly
- Benefits: Medical, dental, vision, 401K match, ~4 weeks PTO in first full year
- Career Growth: Promote-from-within culture with base and bonus increases
Why KEYENCE?
- Recognized by Forbes as one of the World’s Most Innovative Companies
- A global leader in factory automation and quality assurance solutions
- Operating profit of over 40% for 25 consecutive years
- A culture that invests in your success from day one
KEYENCE is an at-will, Equal Opportunity Employer.
Pay: $67,000.00 - $69,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Education:
- Bachelor's (Required)
Work Location: In person
Salary : $67,000 - $69,000