IT Technician

Brief Description

The IT Technician will use technical skills and experience to support client IT needs. The position requires strong technical troubleshooting and diagnostic skills and good communication abilities.

Responsibilities

• Support Methodologies will include telephone and email support and visits to client companies, providing Level 1 support.
• Troubleshoot/resolve hardware and software performance and general PC, network and printer problems.
• Install, upgrade and support computer hardware and software.
• Perform voice/email system setup
• Perform set-up for new users
• Assist with IT projects as directed
• Collaborate with customers and vendors as directed
• Support all company policies and procedures
• Communicate effectively with all contacts
  
  

Requirements

• Strong technical skills and knowledge/experience with IT protocols, software and hardware operations.
• Strong troubleshooting diagnostic skills and ability to perform root cause analysis of technical issues
• Ability to communicate effectively with technical and non-technical users
• Self-starter who takes initiative to resolve problems
• Able to work with a team.
• Able to perform on-call work when necessary.
• Associates degree or commensurate experience preferred
  
  

The Following Skills Are a Plus

• Microsoft Operating Systems (Server and Desktop)
• VPN and remote access methodologies
• Server and desktop hardware installation, configuration and support skills
• SonicWall firewall and network security experience
• PowerShell Scripting
  
  

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Summary

Netability is committed to providing equal opportunity in employment for all people without regard to the following: race, color, religion, age, gender, sexual orientation, marital status, gender identity, national origin, physical or mental disability, service in the military, or any other attribute or characteristic protected by law.