What are the responsibilities and job description for the Consumer Banking Call Center Agent position at KeyBank?
We’re excited to grow our team and are hiring now for a position that begins on April 6, 2026. This is your chance to secure your next career move early and enjoy a smooth transition. Apply today to lock in your opportunity and start connecting with us before day one!
Location:
4224 Ridge Lea Road - Amherst, New York 14226
4224 Ridge Lea Road - Amherst, New York 14226
Training:
On-site at 4224 Ridge Lea Rd, Amherst, NY 14226 for at least the first 3 months. Training begins on Day 1. After training, this becomes a work-from-home opportunity.
On-site at 4224 Ridge Lea Rd, Amherst, NY 14226 for at least the first 3 months. Training begins on Day 1. After training, this becomes a work-from-home opportunity.
Training Schedule:
- Monday–Friday, 8:00 AM–5:00 PM ET (on-site).
Post-Training Schedule:
-
Various shifts available, including:
- Weekend Warrior: Every Saturday & Sunday 2 weekdays off (extra pay!)
- Saturday Squad: Every Saturday 2 weekdays off (extra pay!)
- All other shifts require working at least every other Saturday or Sunday.
What to Expect:
This is a high-energy, phone-based position where you’ll be on the phone all day, helping clients with their banking needs. If you thrive in a fast-paced environment, enjoy solving problems, and can stay calm under pressure, this is the role for you. You’ll be the reassuring voice for clients who may be frustrated or stressed, so empathy and patience are key.
What You’ll Do:
- Be the voice of KeyBank: Handle inbound calls in a fast-paced environment, often back-to-back.
- Calm and assist clients: Listen actively, empathize, and de-escalate when clients are upset.
- Problem-solve and educate: Answer questions, resolve issues, and guide clients through online banking tools.
- Stay focused: Navigate multiple screens while maintaining a professional, distraction-free environment.
- Collaborate: Work with teammates to deliver exceptional service.
What You’ll Get:
- Great benefits: 401(k) match up to 7%, generous PTO, tuition reimbursement, and more.
- Career growth: Learn valuable financial services skills and access professional development resources.
- Shift differentials & performance rewards.
- Variety: Every call is different—no two days are the same.
What We’re Looking For:
- At least 1 year of customer service experience.
- High School Diploma or GED equivalent.
- Strong communication skills and ability to stay calm under pressure.
- Advanced computer skills and multitasking ability.
- Flexibility to work in a high-volume call center environment.
- Ability to follow scripts and adapt to different client scenarios.
- Previous remote experience is a plus.
Work-from-Home Requirements:
- Hard-wired high-speed internet (50 Mbps minimum).
- Dedicated, quiet workspace free of distractions.
Why You’ll Love Working Here:
At KeyBank’s Contact Center, we’re a supportive, fun, and diverse team. We work hard for our clients and celebrate our wins together. Our leaders have your back, and we’re committed to helping you succeed.
Final candidates will undergo an extensive background check, which may include verification of employment, education, criminal history, and other job‑related screenings in compliance with applicable laws.
About KeyBank:
Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.
Salary : $19 - $21