Renewal Coordinator

Key Responsibilities

• Review and process license renewal and reinstatement applications, including civil, criminal, or administrative background documents.
• Determine candidate eligibility for license renewal in accordance with state laws and policies.
• Collaborate with the IDOI Enforcement Division, Vertafore/Sircon, NIPR, FINRA, and other state insurance departments to verify potential disqualifications.
• Utilize databases such as MyCase.in.gov, NIPR Attachments Warehouse, I-Site, Sircon for States, e-PAL, INBiz, and FINRA BrokerCheck to evaluate applications.
• Process reinstatement waiver forms and coordinate requirements for candidates taking the IDOI Laws & Regulations exam.
• Advise candidates on reinstatement procedures and track their progress.
• Maintain and update licensing renewal and reinstatement web pages on www.in.gov/idoi.
• Work with system vendors (Vertafore/Sircon, NIPR) to troubleshoot errors, resolve concerns, and implement process improvements.
• Manage communications with internal and external stakeholders regarding licensing renewal/reinstatement issues.
• Assist the Education Coordinator with continuing education (CE) due-date extension forms and CE retirement exemption forms.

Required Qualifications

• High School Diploma or equivalent.
• Minimum of 2 years of strong customer service experience in a business or professional environment.
• Practical knowledge of Microsoft Office Suite (Word, Excel, Teams).

Desired Qualifications

• Prior experience in the Life, Accident & Health (LAH) or Property & Casualty (P&C) insurance industry.
• Previous experience working in a call center environment.

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $20 - $22