Lead Agency Service Coordinator, Springfield, MA

The Key Program, Inc. is seeking a dedicated Service Coordinator (Case Manager) to support youth and families served through the Lead Agency Program in the Greater Springfield Area. This role is embedded directly within the Department of Children and Families (DCF) regional office and plays a vital part in coordinating services, supporting placement decisions, and ensuring high‑quality care across providers. 

Wage: Competitive salary wage: $56,549-$58,709    Additional compensation is provided for bilingual skills and our generous employee referral bonus program. 

Insurance: (See attachment for contribution details) 

• Key offers Blue Cross Blue Shield Blue Benefits covering over 90% of medical premiums and 70% for dental premiums with low deductibles and co-pays. 

Professional Development: (See attachment for details)

• Tuition assistance is available for any degree or certification program. Scholarship opportunities are provided for clinical-related graduate programs. 
• Key is an internship placement site where employees can fulfill internship requirements for college credit. 
• Intensive training, professional development and opportunities for advancement are available. 

Self-Care and Paid Time Off Benefits: (See attachment for details)

• 3 weeks/vacation, 2 weeks/sick time, 3 days/personal, 3 days/bereavement and 12 paid holidays for Full-time staff.  
• Free, confidential employee assistance program for employees and adult household members for support with mental and physical health, financial, family, legal, parenting and other concerns. 

   Other:  

• Mileage reimbursement for work-related travel. 
• 403(b) retirement savings account (tax-deferred).  
• Pre-tax childcare.    

Qualifications:  

One of the following:

• Bachelor’s degree in a related human service or clinical field 
• Minimum of 1 year case management or direct care experience

And

• Must be 21 years of age or older 
• Valid state driver’s license and legally registered and insured car for work use 

Responsibilities: 

As the Service Coordinator, you will ensure that youth and families receive the right services at the right time. Responsibilities include:

• Coordinating and managing services between families, DCF, and provider agencies to ensure appropriate placement and support
• Provide referral information to potential service providers, schedule utilization reviews and ensure that appropriate services are provided to DCF children and families 
• Facilitating treatment plan reviews, diagnostic conferences, and discharge planning meetings
• Monitoring service implementation and ensuring consistent case coordination
• Collaborating with providers to ensure accurate and timely documentation, billing, and data entry

The Key Program is a private, non-profit human services agency whose mission is to support children, families, and emerging adults through trauma-informed, culturally grounded services that strengthen resilience, foster belonging, deepen community connections, and build a foundation for lasting well-being. Key works in conjunction with the MA DCF, DMH, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.    

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.  All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.