Front Desk Manager / Chiropractic Assistant

About Us:

At KPC Studio 360 by Key Potential Chiropractic, we are committed to providing exceptional chiropractic care, regenerative therapies, and improving the health and well-being of our community.

We are looking for a dedicated and experienced Front Desk Manager to lead our team and ensure the smooth daily operation of our clinic. As part of a fast-growing and mission-driven company, you’ll have the chance to grow both personally and professionally while helping us deliver an outstanding experience to every patient who walks through our doors.

Job Description:

As the Front Desk Manager, you will participate in and oversee the daily operations of our chiropractic office, ensuring the highest level of patient care. You will play a crucial role in managing finances, optimizing workflows, and driving clinic growth.

Key Responsibilities:

• Lead and manage daily clinic operations, ensuring efficiency and effectiveness.
• Develop and implement policies and procedures to enhance patient experience and clinic performance.
• Oversee administrative and financial processes including insurance, EOBs, authorizations, collections, and reporting accuracy.
• Coordinate with billing and back office teams to resolve discrepancies and ensure compliance with all regulatory and documentation standards.
• Monitor and analyze clinic performance metrics to drive data-informed decisions for growth and retention.
• Manage front desk systems and maintain operational readiness.
• Collaborate with chiropractors and staff to ensure high-quality patient care and smooth scheduling.
• Support patient relations by handling account conversations with professionalism and care.
• Build strong relationships with patients and the community to promote clinic services.

Desired Traits:

• Direct & Confident Communicator: You’re not afraid of hard conversations. You approach confrontation with confidence, clarity, and respect. You understand that accountability and honest feedback strengthen both the team and the patient experience.
• Composed Under Pressure: You stay calm and professional in fast-paced or challenging situations, maintaining control and setting the tone for the team.
• Detail-Oriented & Thorough: You take pride in precision. From managing systems and schedules to ensuring every process runs smoothly, every detail is important.
• Assertive Problem Solver: You don’t shy away from addressing issues head-on. You take initiative to resolve challenges quickly and effectively.

Qualifications:

• Proven experience in a management or operational role in a healthcare setting, preferably in chiropractic or similar fields.
• Strong leadership and interpersonal skills with the ability to motivate and inspire staff.
• Exceptional organizational, time management, and problem-solving abilities with a proactive, solution-oriented mindset.
• Proficiency in office management systems, scheduling software, and electronic health records (EHR).
• Excellent communication skills and a commitment to maintaining a professional and positive clinic environment.
• Passion for health, wellness, and personal development within a growing, mission-driven organization.

Preferences:

• Bachelor’s degree in Healthcare, Business Management, Sales/Marketing or a related field.

Benefits:

• Performance bonuses after 90 day training period.
• 401K or SIMPLE IRA with 3-4% match potential profit sharing
• Paid time off and holidays.
• Opportunities for professional development and continuing education.
• Supportive and collaborative work environment.
• Opportunity for growth and promotion to salary
• Complimentary Chiropractic Care

How to Apply:

If you are a passionate leader with a commitment to excellence in patient care and clinic operations, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and qualifications to drkelsey@keypotentialchiropractic.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Application Question(s):

• Availability Question:

Our clinic operates on the following schedule:

Monday: 9:00 AM – 6:15 PM

Tuesday: 2:00 PM – 6:15 PM

Wednesday: 7:30 AM – 5:15 PM

Thursday: 9:00 AM – 6:15 PM

Friday: 7:30 AM – 11:15 AM

Are you available to work during these hours? If not, please describe any scheduling conflicts or limitations.

Work Location: In person

Salary : $20 - $25