What are the responsibilities and job description for the Customer Care Agent position at Key Lime Air?
Key Lime Air Customer Care Agent
We are a growing regional airline based at Denver International Airport with over 27 years of history in the aviation industry as a Part 121 and Part 135 air carrier. Our operations include cargo, private/VIP large cabin charters, and scheduled passenger service under our Denver Air Connection brand.
We operate a fleet of more than 30 aircraft, including Fairchild Metros, Dornier 328 Jets, Embraer E-145LRs, and an Embraer Brasilia. Our growth plans include the continued addition of E-145LRs to our fleet.
Location: 12150 E Briarwood Ave Ste 205. Centennial, CO
Starting Salary: $25.00 per hour
Schedule: 10am-8pm Sun-Wed
Benefits:
- Employer paid health, vision, dental, and life insurance for the employee
- Matching 401k up to 4%
- Accruing PTO days, a maximum of 18 days per year
- Flight benefits through ZED program
Key Responsibilities
- Answer inbound calls and provide accurate information on flight schedules, fares, baggage policies, and travel requirements.
- Process reservations, ticket changes, cancellations, and special service requests using Videcome and other systems.
- Securely handle payment transactions and issue official receipts upon request.
- Communicate delays, cancellations, and schedule changes promptly and professionally.
- Resolve passenger concerns with empathy; escalate when appropriate.
- Maintain accurate customer records in accordance with company standards.
- Support group booking requests and collaborate with internal teams as needed.
Basic Qualifications
- High school diploma or equivalent; college coursework in travel, hospitality, or business preferred.
- Previous call center or customer service experience (airline/travel industry preferred).
- Strong verbal and written communication skills with a professional tone.
- Proficiency with computers and ability to learn airline reservation systems (Videcome a plus). You will be working in Teams and SharePoint frequently, and familiarity with these two programs is required for work-from-home consideration.
- Ability to handle a fast-paced environment and multiple tasks simultaneously
- Strong problem-solving skills and attention to detail.
- Flexibility to work shifts, weekends, and holidays.
- Must be a U.S. citizen or authorized to work in the U.S.
Salary : $25