Universal Banker/ Teller

Teller/Customer Service

·      Provide the highest quality of service to the existing customer base while developing and maintaining strong customer relationships

·      Process customer transactions of all types through teller window in an accurate and efficient manner

·      Perform additional other teller duties as needed: selling of cashier’s checks and gift cards, redeeming savings bonds, ATM balancing, and additional duties as assigned by supervisor

·      Answer incoming calls and respond to customer needs

·      Accurate daily balancing of teller cash drawer, branch coin machine, and branch vault

·      Assist customers with entry into their Safe Deposit Boxes

·      Scanning & filing of various account documents according to the bank’s retention policy and schedule

·      Provide the highest quality of service to the existing customer base and develop and maintain strong customer relationships by being the Bank’s first point of contact.

·      Assist clients with debit card, online and mobile banking issues (e.g. locked-out accounts, PINS, BillPay, e-Statements, etc.) both on the phone and in person.

·      Assist in the verification of daily maintenance and new account review to ensure accuracy.

·      Develop in-depth knowledge of bank products and services in order to assist customers.

·      Develop and maintain knowledge of compliance requirements, especially as they relate to deposit accounts.

·      Open and service deposit accounts. 

• Generate new business for the bank by establishing new customer relationships that result in loan and deposit growth.
• Sell ancillary products and services.

Compliance & Regulatory

·      Adherence to bank policies and procedures

·      Develops and maintains knowledge of regulatory compliance and internal controls necessary to perform all job functions

·      Complete assigned training in a timely manner.

Experience and Education

·      1- 3 years prior banking experience with focus on customer service, and teller roles

·      Familiarity with Microsoft Office Products (Word, Excel, Outlook, etc.)

Desired Skills and Abilities

·      Excellent customer service skills for both internal and external customers.

·      Ability to prioritize and complete responsibilities within designated time frames.

·      Ability to stay organized while handling multiple tasks and being interrupted.

·      Sound judgement and a proactive approach to problem solving.

·      Ability to lift 40 pounds

·      Ability to stand for periods of time

·      Strong attention to detail