Lead Teller/ Universal Banker

· Provide the highest quality of service to the existing customer base while developing and maintaining strong customer relationships

· Process customer transactions of all types through teller window in an accurate and efficient manner

· Perform additional other teller duties as needed: selling of cashier’s checks and gift cards, redeeming savings bonds, ATM balancing, and additional duties as assigned by supervisor

· Answer incoming calls and respond to customer needs

· Accurate daily balancing of teller cash drawer, branch coin machine, and branch vault

· Assist customers with entry into their Safe Deposit Boxes

· Scanning & filing of various account documents according to the bank’s retention policy and schedule

· Provide the highest quality of service to the existing customer base and develop and maintain strong customer relationships by being the Bank’s first point of contact. 

· Assist clients with debit card, online and mobile banking issues (e.g. locked-out accounts, PINS, BillPay, e-Statements, etc.) both on the phone and in person.

· Assist in the verification of daily maintenance and new account review to ensure accuracy.

· Develop in-depth knowledge of bank products and services in order to assist customers. 

· Develop and maintain knowledge of compliance requirements, especially as they relate to deposit accounts. 

· Open and service deposit accounts. 

· Sell ancillary products and services.

· 1- 3 years prior banking experience with focus on customer service, and teller roles 

· Familiarity with Microsoft Office Products (Word, Excel, Outlook, etc.)

· Excellent customer service skills for both internal and external customers.

· Ability to prioritize and complete responsibilities within designated time frames. 

· Ability to stay organized while handling multiple tasks and being interrupted. 

· Sound judgement and a proactive approach to problem solving. 

· Ability to lift 40 pounds

· Ability to stand for periods of time

· Strong attention to detail