Principal Business Analyst - Salesforce Commerce Cloud eB2B

We are seeking a Business Quality Analyst (BQA) – Commerce Cloud, eB2B & OCM who brings deep expertise in digital commerce, ordering, and customer experience, with a strong focus on quality and business readiness. This hybrid role bridges business analysis and quality assurance to ensure Salesforce Commerce Cloud, eB2B, and related customerfacing solutions meet business needs, support realworld selling and ordering scenarios, and are delivered with high quality.

The BQA serves as a domain expert and quality gatekeeper, partnering with Product, Engineering, Change, and Business teams to define clear acceptance criteria, validate solutions end to end, and ensure business and user readiness for launch.

This position is based in our Frisco, TX office and will have a hybrid schedule - 3 days in the office and 2 days work from home on a weekly basis.

As a Senior Engineer, you will…

• Act as the domain expert for digital commerce and ordering, ensuring Salesforce Commerce Cloud and eB2B solutions support realworld customer and sales workflows, including product discovery, pricing, promotions, cart, checkout, order management, and postorder experiences
• Partner with Product Managers, Business stakeholders, and Change teams to clarify requirements, identify edge cases, and translate commerce and customer experience needs into clear, testable acceptance criteria
• Serve as a quality gatekeeper, validating that solutions are not only technically sound but usable, intuitive, and ready for customer and sales adoption
• Design and execute functional, integration, and user acceptance testing (UAT) across Commerce Cloud, eB2B, and integrated downstream systems (e.g., pricing, OMS, fulfillment, ERP)
• Plan and implement testing strategies including regression, functional, data validation, integration, and performance testing for new and existing commerce capabilities
• Validate endtoend ordering and fulfillment scenarios, ensuring data accuracy, pricing integrity, and order lifecycle consistency
• Identify gaps early in the delivery lifecycle to reduce rework, defects, customer friction, and downstream business impact
• Collaborate closely with Engineering, System Integrators, QA, and Change Management teams to triage defects, validate fixes, and certify release readiness
• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.
• Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and golive readiness discussions
• Provide input into release decisions by assessing business readiness, customer impact, change risk, and quality outcomes
• Ensure delivered functionality aligns with commerce KPIs (conversion, order success, adoption, accuracy, customer experience), not just stated requirements
• Support and influence DevOps and CI/CD practices, including test automation, environment readiness, and release validation

Total Rewards:

• Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match and Tuition Reimbursement.
• Annual bonus based on performance and eligibility

Requirements:

• Bachelor’s degree in related field (e.g., Computer Engineering, Information Systems, etc.) or equivalent combination of education and work experience.
• Typically, 8 years of experience in business analysis, quality assurance, or a hybrid BQAtype role supporting enterprise platforms
• 5 years of DSD industry and Tell sell experience preferred.
• Demonstrated handson experience with digital commerce, ordering, or customerfacing platforms (eCommerce, eB2B, tell sales, portals, or sales ordering systems)
• Experience working with Salesforce platforms, preferably Commerce Cloud, B2B Commerce, or integrated eB2B solutions
• Proven ability to translate business requirements into clear, testable acceptance criteria
• Strong communication skills with the ability to collaborate effectively with Product, Engineering, QA, and business stakeholders
• Ability to identify gaps, risks, and edge cases early to protect solution quality and business outcomes
• Should have strong analytical, critical thinking, process modeling and decision making skills
• Native-level proficiency/fluent in English.
• Experience validating end-to-end order-to-cash or order lifecycle flows across integrated systems
• Experience working in DevOps and Agile technology environments. (preferred)
• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers, other SREs, operations teams, and project management teams.

Licenses and Certifications Required:

• Salesforce Commerce Cloud, OCM or related Salesforce certification preferred

Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott’s®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single‑serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet’s, L’OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities and the planet.

We strive to be an employer of choice, providing a culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.

Whatever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation and growth. Will you join us?

Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.